"Donald was very helpful and very"

Donald was very helpful and very knowledgeable. I called with questions about some of my orders and he was able to give me all my answers. Thank you
Donald!!

Jackie B

"I've been a customer of this company…"

I've been a customer of this company for a few years and I'm a real customer and have zero Tolerance for bad customer service or unprofessional services, I can Never say that about this company, Very Professional, They have never disappointed me and always takes the time patiently to help me with all my needs fast and easy, Thank you Donald I usually get the pleasure of your excellent customer service Thank you guys again for being great.

"Excellent customer service!"

Had a great customer service experience today when calling regarding a package that went missing in transit. Donald made the whole process of arranging a replacement quick and painless. It was much appreciated, and I'll definitely be doing more business with Entertainment Earth in the future!

"The guys will trick you with fake…"

The guys will trick you with fake coupons for in-stock products. They will make them available and will try to assume that they run out of stock. Then they will slowly ship your items and will charge you full price because the coupon was only for in-stock items.

Certainly this is the worst and most dishonest experience with any store.

For wholesalers I definitely do not recommend them either. Stay away from them. Seriously this is a ripoff

"Still waiting for my pre-sale…"

Still waiting for my pre-sale Spider-Punk figure. I've seen this item appear as available and in-stock and then sold out and now back up again for pre-order. very disappointing that I have to wait nearly a year and still nothing!

"Donald was awesome"

Donald was awesome! I called in for a order and he was quick to find the items and add them to my order. We were able to talk about similar items collected and how the collections can connect us with people in our lives. Moments like this is why I prefer to make orders through Entertainment Earth. I like connecting with people. Donald's customer service was friendly and welcoming. And through these interactions is why I have been a customer over 20 years with Entertainment Earth. You guys are the best!

"I really want to thank Donald "

I really want to thank Donald for all his help on the phone to resolve my order issue. Donald was very polite and cooperate. One of the best people I have ever dealt with on the phone that actually helped me resolve my problem.
thank you so much
Brent

"ELITE Donald "

Superior customer service. Donald was extremely helpful in finding answers to my questions, and came back to me with results in 2 days time. It was a pleasure talking with him regarding the issue of the name of Robosen Megatron. Very attentive and responsive. I'd call back just to talk with Donald lol. Man is well deserving of a raise, and you gained a loyal customer today

"Item never comes"

I ordered 3 items and had a discount on shipping. I got one item. One was cancelled. And the last one has been updated 5 times to recieve in a month but always gets extended again. I finally canceled that item because it has been 5 months and even walmart has it in stock. So, i got charged 13 dollars from the shipping discount. I will never order again.

"I really want to like them but"

I really want to like them. They usually have a slightly better price than everyone else. But I can't look past the poor customer service any longer. I emailed them a week ago about an additional $5 they charged me that wasn't part of the agreed upon amount at ordering. Crickets. The pre orders take literal years past other stores being in stock and when I do get the chance to speak to them they're usually short and don't seem to care.