"Donald is the Best!"

Donald is amazing at customer support! I had called in to reconcile some credit card charges, and he was very patient and took the time to break things down line by line with me so we could get on the same page. He even explained the process so that I would be able to reconcile the charges for all my other orders. I really appreciate all his help and look forward to placing many more orders at EE!

"Donald T is the Best!!"

I still can't say enough good things about Entertainment Earth and especially Donald T., who has always taken care of me and my collectable figures. He's a great asset to the company and deserves a 2 week paid vacation to the Bahamas! Thanks guys, you'll always be my number 1 collectables shop. Cheers- Sir Bob

"Ordered product took so long to ship it became discontinued "

Ordered funko pop in march took till November for them to update that the funk pop was not shipped as it was discontinued

"I’ve tried to order a couple Funko Pops…"

I’ve tried to order a couple Funko Pops from them a few times and it’s taken several months and I never got the pops. I had to cancel both orders because they kept changing the date the pops would be in stock. They didn’t try to fix the situation either.

"Terrible packing shipping in boxes that are too small"

I ordered four of an action figure from Entertainment Earth and received a mangled shipping box from them with four damaged figures inside. I sent them multiple pictures and they informed me that only one was damaged “in their opinion” and that a refund was denied because I ordered 4 figures hoping for at least 2 mint
boxes. Apparently they have a policy of no refunds when you order more than three of anything. BEWARE! They did graciously offer me a 5.00 credit for the “one damaged figure” though. The bottom line is that the shipping box was entirely too small to begin with and never should have left the warehouse packed so poorly. The employee that packed them set me up for failure and now Entertainment Earth refuses to acknowledge it or take responsibility for the bad packing job. I have been an EE customer for years but never again. They apparently pack things very cheaply now and refuse to do anything about it when you show them the proof. They took me for 100 bucks do not let them get you too. Mint condition guarantee… yeah right.
EDIT: They have had multiple chances to refund me for the damaged figures but have not. The reply below is an attempt to save face. They have a policy that anyone who purchases more than 3 of anything is just S.O.L. making this the only company that I have ever seen that punishes customers for spending MORE money with them. Any other company would not hesitate to take care of items damaged in shipping but Entertainment Earth does not. AVOID THIS CROOKED COMPANY!

"Above and Beyond "

Donald went above and beyond to help me get the best shipping and savings for my McFarlane Toys DC Multiverse Batmobile.

"Donald Tapia Was an amazing agent…"

Donald Tapia Was an amazing agent handled the issue and clarified the situation as well. He is very experienced and knowledgeable will contact again if an issue arises. Thank you

"This Company is the worst"

This Company is the worst. They always say they have an item, But never do. They will cancel an order for no reason. They are not truthful about their stock.

"Donald T. "

Donald was very knowledgeable and very courteous to my questioning. I greatly appreciate me getting him today as a customer service rep, talking to him I really felt like Entertainment Earth is more for the people than a big conglomerate company worrying about profits over the people that actually purchase their inventory.

"Donald was awesome to work with"

Donald was awesome to work with. It’s because of him that I continue to shop at EE!!