"DO NOT USE THIS COMPANY"

I placed an order for 2 sleeping bags on 11/11/2023, I received a confirmation email and the money has been taken from my credit card account. I emailed on 19/11/2023, asking for an update as no items arrived. On 20/11/2023, I received an email from Adam stating the Green Dino was out of stock expected 27-30/11/2023. I stupidly chose the option for both items to be shipped together. Since then I have repeatedly tried to contact the company, in all available routes but getting no response. I have made a claim to my credit card company. Unfortunately when I ordered there was only good reviews visible.

"I made an order and received nothing I…"

I made an order and received nothing I received an order confirmation then an e mail saying it was going to be delayed. I waited the 3 weeks then nothing. Tried phoning and e mailing nothing. I believe this company is a scam and would recommend not to use. I ordered another similar item from Amazon and received it the next day. Wish I had done that in the first place.

"Do not use this website"

Paid for 2 Cosy nappers on 1st December still have not received any delivery have emailed and phoned several times with no response !
DO NOT USE THIS WEBSITE

"Same as everyone else on here"

Same as everyone else on here. Ordered 4 bags for my children on Black Friday offer for next day. Didn’t hear anything for weeks after trying to contact via email and phone. Received an emails 4 weeks later saying they were being shipped out and were to arrive between 8th and 11th December. Never showed. Number now removed from the website. Have filed a dispute with the bank to get my money back.
Absolute scam. AVOID!!

"Cosynappers are a scam website"

Ordered 4 Cosy nappers four weeks ago, thinking they would be here well before Christmas. Nothing has arrived and I have had no replies from the emails I have sent them. This is clearly a scam, please do not buy from this website.

"SCAM"

Ordered sleeping bag 11.11.23. No product delivered. No response to messages sent. No response to phone calls. I too think it is a scam!

"Definitely Dodgy website AVOID!…"

Ordered 2 sleeping bags on 8th November.
1 arrived, the 2nd has never appeared. Tried emailing a few times. No reply. Rang many times but the phone rings out, then says number unavailable. When i tried to track the missing parcel, it could not be found.
Can't return the sleeping bag I received as website asks you to contact them first, but, as they ignore emails.....!
No paperwork in package. The bag received was thin, poor quality, and not worth the money.
Am presently in negotiations to get my money back from my credit card.
Definitely a scam.

"1* is probably being generous"

1* is probably being generous! I placed an order on the 24th November for 2 items and received a confirmation order email within minutes and another not long after saying my order was being prepared and would be delivered next working day. Two weeks later nothing had arrived so sent an email with no reply a couple of days later sent another email with no reply a couple more days passed and sent a third email and surprise surprise no reply. No 3 weeks later I have called the contact number four times and each time it’s just a prerecorded message saying nobody is available to take my call please try later. They were very quick to take my money and yet I’m still waiting. AVOID at all costs absolutely disgusting

"Do not order from this company"

Ordered three of these for Christmas on 22/11/23 have nothing since. Have emailed them twice with no response so will be getting my bank to retrieve the money spent.

"Scam and have taken money but no items…"

Scam and have taken money but no items delivered.

Like many others, I ordered items from this company and all looked OK. Got confirmation and then another email confirming order was processed and would be sent next day delivery. That was 23rd November and nothing received. Tried to call them but number is not valid.

Emailed and no response.

Avoid at all costs. Dispute claim submitted with bank and hoping to get money back. Also reporting for fraud.

Update: 18/12
So I've just received an email from support saying delays are due to customs holding on to items for no reason.

3 of the 4 items I ordered are apparently available so why not just send them and then deal with the 4th item later with an email. Why has it taken nearly 4 weeks to send this email. Totally unacceptable.

Next issue is that you have to reply to email to tell them what you want to do and low and behold, email bounce back as domain not available. When will this nightmare end. Bank investigating so hope to get money soon