"Appalling "

Need to return a duplicate item and have had zero response to emails and calls. Judging by the rest of the reviews, this is the way they do business. It is the lowest of the low when companies do this, appalling way to run a business and they should be ashamed of themselves.

"If I could give 0 stars I would"

I purchased from this company which was really easy. I purchased a cosy napper for my nephew for Christmas. The zip broke after a week, I have emailed the company three times and telephone twice but no one responds.
DISGUSTING company stay away!!!

"The service from straight was very…"

The service from cosynappers was very good at the start, as l sent for the wrong size l reordered, and that was pretty much sent straight away, and my money refunded for the original one.
My grandson was delighted with it and l was pleased with the quality of it, unfortunately 2 days later the zip broke, l have emailed and tried phoning cosy nappers but to date no joy. An exchange or something towards replacing the zip would be appreciated???

"STAY WELL CLEAR!!!!!!"

Rubbish, DO NOT purchase from this company.
Items arrive but zips broken.
NO customer service numbers or emails are answered.
PAYPAL refund service is a waste of time as well.
I wish I’d looked at the reviews first, shocking!!!
It’s a pity Paypal don’t protect its users as well by monitoring disputes to repeat companies !!
STAY WELL CLEAR!!!!

"Purchased the Hedgehog for my…"

Purchased the Hedgehog for my granddaughter, she didn't use until Jan 2025
The zip broke I have been trying to contact them since then. I have emailed and sent pics but no one as responded.

"Don't buy from this company "

The same as everyone else. Zip broke just after using for 3 days, was bought for grandson for Christmas. Have tried and tried to get in touch. No one answers the phone and sent numerous messages and there not cheap, going to contact consumer rights, beware dont buy from this company you will be wasting your money

"I have tried to contact Cosy napper …"

I have tried to contact Cody mappers regarding Stitching coming lose but no reply after to follow up emails.
Very disappointing with lack of customer and support to resolve my faulty product.

"Zip broke in my 4 year olds hand first…"

Zip broke in my 4 year olds hand first time using it on Christmas Day resulting in a very upset child on Christmas Day .
Contacted Cosy nappers on Christmas Day- no answer, emailed again in the new year, again no answer. Contacted them via website and again no answer. Very very disappointed with such terrible customer service

"Not happy"

Not happy! We bought our daughter a cosy napper for Christmas this year, it's now the 9th of January, she only slept in it handful of times before the plastic zip snapped and broke. I have sent emails, tried the live chat and tried calling them. No response or acknowledgement whatsoever. AVOID!

"This company are useless"

This company are useless.
Xmas present and zip is broken
They do not respond to phone .emails or chats .
Avoid