"Great product"

Great product! One of the two items ordered didn't arrive, as the parcel had been opened, the customer service was amazing and they sent a replacement the next day! Amazing company, thank you :)

"Ordered a dehumidifier....no…"

Ordered a dehumidifier....no confirmation email....took my money. No reply to my emails....SCAM!!! DO NOT USE!!!!!

"Complete scam"

Complete scam. Haven't received the item, didn't receive a confirmation email, haven't received a reply to my email to customer services.
Oh and they don't offer PayPal. Now I realize why.

"Scam company?"

Welcome bought a dehumidifier from this company. They sent us a child's ring and no dehumidifier. They do not respond to messages or emails. It appears to be a scam.

"I cannot fault this company"

I cannot fault this company! Cosy nappers are fab for kids! I’ve 5 year old twins who are absolutely delighted with them. Was a slight delay in them arriving but I was contacted and reassured then compensated with a watch! I can’t thank customer service and the company enough

"Do not buy from here"

Terrible company. I waited a long time for my order and every time it was supposed to be shipped the date got pushed back again and again. I emailed numerous times and called and had no replies. I had to purchase the sleeping bag from a different company that were very helpful. I wouldn’t buy from here because you won’t get your parcel and won’t get your money back either.

"Rubbish product & horrendous customer…"

Rubbish product & horrendous customer service! Do not buy from this company!!! I bought two identical cosy nappers in May ready for our summer camping trip. My kids were thrilled however they have been a huge disappointment, the poppers that enable the sleeping bags to fold up just pull straight out of the fabric on use. This happened to me with both identical sleeping bags. They are therefore not fit for purpose as they are incredibly bulky to carry without them being poppered up. Helen in ‘customer service’ has said this is ‘wear & tear’ and not a manufacturing fault! Absolute rubbish when this was their first use and the same issue happened with two identical bags. It’s clearly a fault they are aware of! After getting nowhere with customer services I am now contacting trading standards.

"Do not buy from this website"

Do not buy from this website. Ordered an Ooni Karu 12, not received, no confirmation, no order number, nothing, took the money and unable to contact them.

"Stay well away"

Stay well away
ordered a koni pizza oven. no order ref no reply email. Nothing.

"Ooni Karu 16 pizza oven on a fake website which lead to another fake website"

Proceeded to pay for the item and was prompted to download the shop pay app. The payment went to a lady named Erika Budrovich L not cosynapper which made me suspicious. The shop pay app did not release a tracking number therefore I decided to cancel the sale by contacting the provided address and Erika Budrovich L's email. Both emails bounced back. The transaction is still pending however I cannot cancel at my end because HSBC says that the payment needs to be received before I can rise a dispute which is all the more frustrating having to stress about getting your money back from a fraudster when they could just not release the funds. It s my fault! I should have checked these people out before committing to the purchase. Keep away from these people it s a scam. Pay also attention to the fact that there is cosy nappers and cosy napper, this review is about the latter.