"Useless additional cost for extended warranty "

We purchased a floor scrubber and purchased a 2 year extended warranty for it for additional $. We are having issues after the 1 year mark with the scrubber. We logged a ticket with Global Industrial customer service. We were told someone will contact us to look into the issue, Two weeks later and we are still waiting for someone to contact us. They are very slow in responding to emails and don't seem they care about how the issue effects your business.

"Ordered a work bench top"

Ordered a work bench top, multiple delays in delivery, product arrived damaged on two corners, the company ships this very heavy wood top in a paper thin box with no corner protection, they tried shipping a replacement order but I noticed they didn’t have my correct address on the replacement order, customer service told be I would have to place another order and pay shipping. Don’t waste your time, money!!!!

"Can’t get anyone on text or on the phone "

I’ve ordered from this co due to recent cyber special boy am i regretting it.
Terrible customer service and am still waiting for my shipment apparently they are using ward shipper and it’s been weeks now waiting for shelves for my new restaurant what a nightmare

"VERY DISAPOINTED"

VERY DISAPOINTED, HAVE PURCHASED FROM GLOBAL FOR YEARS NO ISSUES UNTIL A PROBLEM WITH A FLOOR SCRUBBER, CALLED ON 11/11 TOLD THEY WOULD SEND A NEW KEY SWITCH, FOLLOWED UP ON 11/18 TOLD THEY WOULD BE SENDING SOMEONE TO LOOK AT MACHINE BECAUSE UNDER WARRANTY, FOLLOWED UP 11/26 AFTER NO RESPONSE, TOLD I SHOULD HAVE COMPLETED A FORM THAT WAS NOT MENTIONED BEFORE, ASKED FOR A MANAGER LEFT ON HOLD FOR ALMOST AN HOUR THEN MANAGER GOT INVOLVED AND PROMISED WOULD ASSIST GOT EMAIL 1 ONE HOUR,CONFIRMED INFO BUT TOLD WOULD BE THERE TO CHECK MACHINE THE 3RD OF NEXT MONTH THAT IS 3 WEEKS FROM INITIAL REQUEST
THEY ADMITTED TO DROPING THE BALL BUT I STILL HAVE TO WAIT FOR A TECHNICIAN WHO WILL PROBABLY HAVE TO ORDER A PART
I GUESS NEXT FLOOR MACHINE COMING FROM TENNANT!!!

"Beware! Thieves. Charged for a canceled order. Won't refund."

If I could give zero stars I would. I purchased a large machine from Global Industrial. I never received confirmation of shipment. On the date of delivery, my order was cancelled without notification. I had to order from another supplier which was great. I called customer support, verified my order was canceled. One month later, they charged my card and shipped the machine. Now they won't give my money back. Its totally unbelievable, and I'll be filling with my card company to get my money back and reporting the theft to the police.

"We purchased two powered pallet jacks…"

We purchased two powered pallet jacks $4000 each, totaling $8000. 2 years or 65h later one of them had faulty battery. Upon calling Global industrial for warranty or support I was informed we were out of warranty and only option is buying a new pallet jack. Apparently these are not their own, but rebranded Chinese made low quality pallet jacks or at least equipped with inferior battery. Word of advise to whomever read this review, purchase expensive specialty equipment, chose reputable brands with post purchase support or you will be in our situation with disposable jack every 2 years.

"Stay away"

Purchased a commercial water fountain from Global. Very slow to ship out. I'm talking several weeks.
Had it professionally installed.

Exactly one year later it failed. Contact Global for warranty (covered) and nothing. Just default emails and the run around.

Stay away.

"I purchased stadiometer from global…"

I purchased stadiometer from global industries.
very disappointed after I received the product.
Flimsy, poorly built, the screws that come with the product doesn't corresponds with the holes in the strip. paid 129 dollars for a product that is built like a dollar store merchandise.
will not recommend this product to any one.

"This company continuously spams me…"

This company continuously spams me about orders I didn't place. I think they're phishing for my login information to Paypal.

"Compagnie de voleur "

Compagnie de voleur ! I vole leur client il mi vendu un déshumidificateur le double du prix trois jour après je les appel pour leur en faire par il me réponde qui peuve rien faire il est trop tard ! De vrais voleur ne pas encourager cette compagnie 30 a 50% moin cher ailleur nacheter rien la c sur vous aller vous faire avoir