"Amazing Service"

On Tuesday afternoon I discovered that my elderly father had been living in the most squalid of circumstances. This came as a huge shock so trying to process this along with the fact he was in hospital, it was a huge relief that I found this company.
Frankie was reassuring when I was explaining it all, he provided the details of what was needed and what services they offer. He was respectful throughout our dealings to arrange the clean for Thursday.
They arrived on time (8.30am) which was really good considering the distance they travelled and rush hour traffic etc.
Elena and Irena got straight into it, they were also respectful of the fact that regardless of the state of it, it was still my father’s home.
I cannot believe the transformation and cannot thank them enough for taking a huge weight of our minds.
I hope I don’t find myself on a position to use the services again but if I do I would not hesitate to contact them.

"Emotionally Insensitive and Unprofessional"

I've rated one star because whilst the cleaning work was decent and the cleaning team were polite, the emotional sensitivity and the professionalism of the company was not. This was the part that was important to us in such a delicate time.

I hired this company for a trauma cleaning service after an unattended death. I asked several times to give me a time slot so I could prepare my grandparents for the visit and was told that I would be told shortly. After payment I received no further communication. Instead they arrived the next day with no warning and caused severe distress to my confused and elderly grandparents. I had to rush around to their house to explain what was happening and calm them down. Not something anyone wants after a death in the family.

I have contacted Ideal to raise my complaints but the apologies I received back can do very little now to undo the damage done. I've written this review to warn others who may be contemplating hiring this company after a family death.

"Ideal and Responsive"

First time dealing with moisture, condensation and mould issues in my flat. Based on reviews and navigating their website approached Ideal Response. From my initial enquiry, sales exec Jessica, was helpful and understanding. Surveyor Peter was thorough, answer every question I had, explaining the survey as he went along. Email responses from Jessica were prompt and detailed and appointments arranged to suit. Technicians Henry and Istvanh were equally excellent - arrived bang on time, friendly and reassuring; you knew you were in good hands. They understand that these situations are concerning and are there to help. Their knowledge and professionalism gave me the confidence from the outset they would deal with it. Explained each step of the remediation work and chemical used. Great guys and highly recommend them and the company.

"Flat Clearance and Cleaning "

Frankie was a great help with understanding and scoping the activity and keeping us up to date with progress. The Technicians Mark and Thomas provided updates and between them and their team did an excellent job.

"Google Search"

Type into Google 'flood damage survey report Leeds' and this company come up..... and they dont cover Leeds!

"Istvan and fish did fantastic job for…"

Istvan and fish did fantastic job for us, thank you guys 👍🏻👍🏻

"Job well done"

Joel and Benny done a very good job clearing my mercury spill

"Very Good Job!!!"

Istvan.H/Damian were brilliant and very helpful. I was very happy with the job and they were very friendly.

"an asset to your company were these two gentlemen"

Both men introduced them selves and wore there office lanyards to show they were from your company. they explained what they were doing and both were very polite, so when our tank is fitted please send them back down, they were so friendly , kind and courteous, a great asset to your company! there names were M

"Petru and Henry came to remove plaster…"

Petru and Henry came to remove plaster from our walls following a flood. Very polite, professional, respectful and clean. Would highly recommend.
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