"Super fast, easy to understand help in solving an issue"

I have just purchased an Optoma UHZ55 projector - all good apart from an on screen WPS icon which, try as I might, I could not figure out how to remove. I contacted Optoma's online customer support and within minutes I had clear and helpful guidance from Mohammed which sorted it out.

"Optoma HD28i projector repaired under warranty"

My Optoma HD28i projector stopped working 2 days short of its warranty period and after speaking to Optoma they agreed that if I sent it back to them - they would have a look to see what was wrong. I have now spoken with two different ladies in their Customer Services dept. (Nadia and Blessed) who were both very helpful and kept me updated with emails over the last few weeks. During the tests - it appeared that my main board had failed and Optoma replaced this and tested my projector before returning it back to me.
I now have the unit back on my ceiling and everything is working as expected. Many thanks, Nick

"Quick and responsive"

I had to have a small fault fixed under warranty and could not fault Mohammed and the repair teams at Optoma. My projector was only offline and with them for less than six days. Great and very much appreciated! Thank you.

"Top Customer Service"

I contacted Optoma support to ask which remote control model I would need to replace our lost remote and was amazed when Luke offered to just send us one free of charge. Top customer service which simply promotes both Optoma's name and reputation!

"Just want to pass my thanks on to Luke…"

Just want to pass my thanks on to Luke for helping me with a few issues I had setting up my golf sim setup. Optoma were very quick at helping with my issues.

"Great support"

I made contact with the support team to get the manual and tech info for an Optoma projector I have. It's a fairly dated model so wasn't holding out much hope. I'm also not a direct customer. But the support staff came back to within hours with the tech spec and full manual. Great service.

"10 /10…"

Well I have read some bad reviews about there warrenty service , and to be honest I was expecting the worse , my projector is 2 years old and had a irritating buzzing noise develope , so I returned it to them last week under the RMA for repair , just had a email its been repaired and cleaned inside I will receive it tomorrow , thats less than a week . So dont believe the nonsense some of those angry people post . 10 out of 10 from me all day long .

"Nadia was very helpful"

Nadia was very helpful, would definitely recommend contacting support team!

"Breaking devices and expensive repairs"

Unfortunately, I cannot recommend Optoma devices. In December 2021, I bought an Oproma cinemax P2 laser projector. I actually started using it after moving in mid-January 2022. The equipment was advertised as a high-end and modern home entertainment center. Unfortunately, after about 8 months of use, the projector began to display "dead pixels". At that time, the laser's operating time was about 1000 hours. The laser matrix was replaced at that time. In August 2024 (operating time around 3800 hours), the device broke down again. The left side of the displayed screen first loses color and sharpness, and after some time it turns off completely. The service visit did not detect any faults. When the problem repeated, I sent a report to the service and received an email that it was a faulty formatter board, the replacement of which would cost about 600 euros (500 pounds) or 1/4 of the value of the entire projector. I described the entire problem to the service in my country and to the service in the UK. Unfortunately, the company's position remains unchanged - the warranty ended a few months ago, so the repair is chargeable. If I had bought a new TV back then, first of all, I would have spent less money and had the equipment for years. I could also have bought much cheaper equipment from Epson or Xiaomi and not lost a large sum of money. Huge disappointment.

[UPDATE 14.10.2024]
I answered to Optoma request to contact the service. I will update here what steps and measures was taken.


[UPDATE 03.01.2025]

The issue has been solved. I am raising my rating to 3* because after intervention on social media and in several Optoma offices in different countries the matter was resolved. The projector was in repair (the third time) from 17.10 to 20.11 but the problem was fixed. It has not recurred to this day. I received an additional 3 months warranty for the repair.

A big thank you to Matt from the customer service of the UK office, who dealt with the whole matter and helped to resolve it.

"I love my new Optoma UHD66 such a great…"

I love my new Optoma UHD66 such a great picture, I upgraded from a HD151x I'm so glad i did.