"The experience I had with the service…"

The experience I had with the service department of Pro Rider Golf namely Tom Wharton was above expectations. He was extremely helpful and courteous helping me with the problems I was having with my battery.. Arranging for me to return it quickly to the department and replacing the battery within days. I cannot thank him enough .
Wishing you all a merry Christmas and a happy New Year.

Joe Williams

"Fabulous trolley BUT beware the elastic…Great - but"

Fabulous trolley BUT beware the elastic fastenings fit the provider trolley only so if your golf bag is bigger- like mine - they don’t fit and are not adjustable.

"After much research"

After much research, a couple of calls to pro rider to check sizes I took the plunge and ordered a pro rider surge mountain bike through ebay
It was delivered reasonably quickly with a couple of tears in the very large outer box I put my hand into these in front of the courier but no part of the bike was near by. The first thing I noticed when the bike was removed from the box was how well wrapped and protected it was, all parts were present , the handle bars have to be fitted and the head tightened and pedals fitted all very strait forward.
I have to say the bike looks even better in the flesh than it does in the pictures, I cannot fault the condition of the bike and the build quality looks excellent. All the major parts of the bike are branded shimano hydraulic disc brakes and gears, Suntour front forks and Dapu mid drive motor. I have only had a chance to ride it a few times but it rides very smoothly the motor is quiet with plenty of power assistance depending on the setting you have selected there are 3 modes and 6 assistance levels for each mode or you can ride with the power switched off.
So all in all very impressed and very pleased with this bike so far and I hope this carries through into its reliability.
I would have liked a purchase invoice from pro rider on the box
N Nash

"I must admit I was a bit hesitant at…"

I must admit I was a bit hesitant at first, then the service I received on line was easily the best experience I have had. It all went so smoothly and the delivery , well it was so slick. As for the product the packaging was good and secure. The additional items all in individual boxes. The trolley looked good as it came out of the box, when completed with battery it was as smooth sounding as a Swiss watch. I personally would recommend this electric trolley and will at golf clubs were I play.

"Problem Solving"

From: S Watson:
Sent: 12 October 2018 12:36
To: Tom Wharton, Becca Gibson
Subject: Customer Service

Good afternoon Tom and Becca,

Thank you both very much for your help and such prompt action taken on our behalf with regards to the motor problem of the Road King Mobility Scooter.

Words cannot express how grateful we both are for both your professionalism and indeed your Manager’s generous decision.

It is extremely rare these days to have such reliable support and to experience a company that will make the effort to resolve a Retailer’s problem.
You have enabled us to continue to keep our long standing customer’s loyalty which is so important these days and especially here in Spain.

Once again, many sincere thanks to you both for sorting things out so quickly for us.

All the best for your future success and continued unbeatable customer service.

Regards,

Sue and Andy
Aid2mobility

"Some years ago I purchased a ProRider…"

Some years ago I purchased a ProRider Golf Trolley. I contacted in that occasion Mr. Tom Wharton. He is a true gentleman and a great ambassador for this fine company. On one occasion I had to send the trolley back and the assistance and service was extraordinary. Tom was must courteous and accomplished, explaining in details all the work involved. The Trolley went back and forth in the shortest time possible and the repair was most satisfactory. Recently I had the sincere pleasant surprise to talk to Tom again, in order to buy a new battery. I also received the written instruction to care for the battery life and, again, the exquisite assistance of this great gentleman. Congratulations to Pro Rider for being a first class company.

"can't rate pro rider enough"

can't rate pro rider enough, I had my golf trolley twelve month's when my battery developed a slight fault. communication with the service team, Tom Wharton in particular was superb. I got a replacement battery as soon as my battery tested faulty. EXCELLANT SERVICE.
Very satisfied customer,
Jim Linehan

"exceptional service"

I am pleased to say this is one of the most efficient and customer orientated company's I have dealt with, nothing was a bother for Tom and Reanne,
my order came the day after I placed it, I had a small problem that also was dealt with with the utmost professionalism, it was a pleasure to deal with this company,

"Customer Service at it's best"

My Pro Rider Trolley drive shaft broke after several years of solid use and after contacting Pro Rider they offered an inclusive service including all repairs needed for a fantastic price of just over £100. This included delivery costs. Everything was explained in detail and documented as to how to return the trolley and list repairs needed.
Trolley returned and repaired within 2 weeks like new. The battery connector was missing but sent out as soon as I informed them, with an apology.
First class job,first class service and great response to a small problem.
A lot of companies could learn from them.
Many thanks

Ian Craig

"Great service and Product"

After ordering the ProRider golf trolley, it arrived after 2 working days - fantastic service so far. I am very impressed with the trolley and delighted with it's quality. I was looking for a quality electric golf trolley without having to spend a small fortune on it and, although it is early days, it appears that I have found the perfect one to fit the bill.
Excellent value for money.