"Package was lost"

Package was lost, the wrongly did the invoice so package was stuck in customs for a long time. Lost bunch of time and money. No refund or nothing.

"Did not receive my parcel"

I did not receive my parcel, the company did not respond to emails, later they lied that I incorrectly indicated the recipient's country, although all documents clearly show that the recipient's country is indicated correctly. I contacted the Consumer Rights Protection Service, the service made a decision that the company must return the money but the company did not return the money to me within the specified period. Finally, I contacted the lawyers and the money was forcibly debited from the companies' account. This whole process took almost a year.
STAY AWAY FROM THIS COMPANY!

"I have used Atvido for years and always…"

I have used Atvido for years and always had a great experience. I’ve had them mail vinyls & CDs without being damaged. One of these orders included combined shipping, which they securely taped the different boxes together to save on postage. I loved that they didn’t actually take items out of multiple orders and package themselves.

"My parcel has been lost, help is very limited"

This was my fith shipment from Atvido, the four shipments before were handled very quickly and with excellent care, so I trusted them with a shipment with a more valuable amount of Pokemon trading cards, for the collection of me and my sons.

This parcel was shipped on January 20th from UK to the Netherlands, using DPD as a carrier. It contained Pokemon cards from sets that are not available anymore on the Pokemon Center website.
On January 25, the parcel was in customs in the Netherlands, according to the DPD tracking info. On Februari 4th the parcel was still not delivered so I reached out to Atvido and DPD. Atvido claims to have supplied all the correct info to DPD. DPD claims that there was missing info. Contact with the customer service from Atvido is very limited (I couldn't call them because the telephone number isn't working) and the mail answers are very short and the persons who answer (there are no names so I don't know who I speak to) asks for the same information again and again.
DPD cannot help me because I'm not the sender and they don't speak to the receiver.
According to the DPD tracking info, the parcel is now (2 months later) in Norway (????) but nobody can tell me what is wrong with the delivery and if I can expect the parcel ever to be delivered.
I really hope this issue can be resolved. For this reason, I still rate Atvido with two stars and I will adjust my rating when my package will be delivered. But my experience with the Atvido customer service is not very good to this date.

DPD provided me a working telephone number from Atvido. I called this number and spoke to a women who receives the packages at her home, puts a label on it and ships it. A very strange story? She couldn't help me with my delivery problems.

Update 31-3-2025: I have adjusted my rating to 1 star: I have received an email stating the order has been lost. I didn't use the insured option, so there is nothing Atvido or DPD will do. There is no offer for compensation of any kind. I don't know if Atvido has tried everything they can to find the parcel. Communication is very limited. The reaction below is the most extensive reaction I ever received: I wish they could communicate like this by email.

To make things worse, a new shipment of last week was also not okay: I received parcels from another customer and I don't know where my own parcels are. Again, communication is very limited.

Hopefully Atvido sorts these problems out. If your main activity can't be trusted by your customers and the very expensive insured shipment option is needed because otherwise they mess up and you can't do anything about it as a customer, is this the way you want to run your company?

"I think they're a scam."

Made an account and did everything I was supposed to do, got a tracking number for my purchase and then that's where the nightmare started. Delivered to a wearhouse, sat there, to another wearhouse and sat some more, asked what was in it then got another message informing me ot was being returned (it was tubing for non restricted motorcycle exhaust that people here do have so I know for a fact it wasn't denied in coustoms) and no one knows anything including the shipper. One run around after another and I feel I was lied to over and over. There is no record of my shipment in my app....odd. Great scam🖕

"trusted"

Fast and good prices

"Very good service overall "

Very good service overall for an international shipping from UK to Italy.

Good job

"When buying stuff through attitude they…"

When buying stuff through attitude they were nice and professional and the stuff was delivered without delay and I didn't have to wory

"Clear website and good customer service."

Clear website and good customer service.

"Al momento ho usato questo servizio 2…"

Al momento ho usato questo servizio 2 volte ed veloce, con una media di 10 giorni.
Per qualsiasi problema basta mandare una mail e rispondono nell'arco di 48 ore , anche prima di solito.