"This deserves 0 stars"

This deserves 0 stars. I ordered a £75 dress and when it came it was see through and awful cheap quality. When I requested a refund, they told me to keep the dress and they’d send me my money back within 20-30 days. However, after 30 days I did not get my money back, and they began ignoring my emails. DO NOT BUY FROM HERE.

"I was sent a very ugly cloth for not a…"

I was sent a very ugly cloth for not a cheap price AUD 100 , totally different to picture with cheapest quality material.

by the time i ask for refund, they said they are going to process it and it
has been 50 days and i still haven't received my refund

this company is real scam, i do not recommend anyone to shop with them

"I would not even give one star"

I would not even give one star, but I had to give a star to be able to leave a review. I did not read the reviews prior to making a purchase. They do not give you refunds only gift cards. There is no customer service to talk to live. They deduct a lot for their processing fees when you return items. Their policy states you can cancel an order within an hour, and I tried that, but still received the item and now are fighting with them about a refund. They are trying to de activate the gift cards that I’ve already received from past order returns. You cannot speak to their customer service department only through email communication which has been very difficult. I have ordered all sizes of dresses and they all seem to be the same size because none of them fit and I’m a normally and size 8 dress just in the cycle now trying to use the Gift cards that I have but nothing ever fits so I need to return things and they just keep taking more money off

"Don’t use this website"

Don’t use this website. I ordered before I read the reviews. Luckily they let me cancel my item immediately and assured I’d receive a full refund 10-20 days. I’m now without an item and without a refund and my emails are now being ignored.

"Horrible"

Horrible! I had no contact from them to return ab item! I have never ever experienced such an unprofessional approach!!! So disappointed in them!

"NO RETURNS"

NO RETURNS: They will not return product! I have never experienced this with online shopping. Terrible customer service

"I love this store"

I love this store, everything is so cute! they don't offer refunds but I always am able to use store credit on something else since there's so many cute options and very nice quality

"Their sizing is all over the place"

Their sizing is all over the place. I bought a dress size up from my usually size when it came in it was very small I couldn’t even put it on. I bought sweater my size and it was huge lol. I also got a top and it came in too small. I returned some of the things I bought for an exchange it took forever for them to give me store credit because they don’t do returns where they give you your money back. I’ll never spend a dime at vici again.

"Horrible service—Zero Customer Care"

Horrible service. Ordered a dress and despite following the measurements, it fits huge!!! Tried to return it only to learn that I will only get a store credit and it’s minus a big fee. There is no way to message anyone. Zero customer care. Do not buy from this company!!!

"All of these 5 star reviews are bogus "

All of these five star reviews are bogus. I ordered two sweaters and both arrived too late and do not fit me and now I’m stuck with the sweaters because I just realized these thieves won’t give me my money back. I should also say that I reached out when they didn’t arrive on time and the email back said “contact the shipping company” and the shipping company was dhl, another joke of a company…. I’m so upset and feel like I’ve been robbed for almost $100 and I’m a single mom at Christmas and I don’t want their store credit. What awful people. The 5 star reviews are so fake