"Was very polite and clean done a good…"

Was very polite and clean done a good job

"Good quote"

Good quote, excellent product and fitted quickly without fuss. The aftercare reads well and should give me peace of mind for several years.

"Reply to hug"

Hug replied to my review statement that my 5 year warranty only covers the age of the boiler and not how many services we had done. Well the boiler was fitted 27/03/2018 I phoned up to request a service early January 2023 so in my reckoning the boiler still had about just over 2 months before the 5 years was up

"Excellent service throughout. "

Excellent service throughout. Jason was able to provide with quote quickly just asking for several photos.
Upon accepting the quote I messaged across and was called after office hours to organise fitting which was completed only 2 days later.
Delivered nice and early in the morning. Greg came out to fit was there relatively early, was polite and respectful.
All fitted shown how to operate and left with hot water and heating.

Couldn’t has asked for more.
Thanks all.

"Very good and professional.Thanks"

Very good and professional.Thanks

"Easy going and upfront "

It’s was simple and easy from the first call to installation. No issues at all and all was done in the time agreed at the price agreed…. I would defo recommend at this point.

"Great Firm "

For anyone looking for a good company to buy and install a new boiler. This firm is highly recommended by my family. Jason sorted everything out within a very short time and very professional. The boiler was delivered and filled in no time. The two guys who fitted it were efficient. Kept everything tidy and all old equipment was taken. Very pleased with Hug Boilers.

"Everything was absolutely perfect from…"

Everything was absolutely perfect from speaking to Jason to get a quote who talks to you like a person not just a salesman, and tom the engineer and Wayne the electrician were brilliant very polite and professional, would definitely recommend Hug Boilers, great price and great service

"Opinion as now changed"

Additional Review feb 24th 2024

Since writing a decent review in Jan 2025 I have had an hot water problem which has still not been resolved by Hug Boilers, who have now stated after several wks, to fix the problem there would be an additional charge to which I initially refused to pay.
I have a loud noise constantly when the hot water is drawn, which worchester informed me is not the boiler, but an outside tap which Hug Boilers initially disagreed with.
Now after several wks, I am told the above, & even thou the worchester engineer suggested Hug boilers should, as a good will gesture, (especially after the price paid for the boiler) return to fix this small issue, they will not budge.
I even requested a quote for this additional work, to which I still haven't received ☹
My faith in Hug Boilers has now changed completely, & I will keep you updated on the outcome.
Update March 20th
After requesting the quote for the additional tap change, & not receiving it, I had no choice but to find my own plumber & had the outside tap replaced, but with no change to the hot water noise whatsoever, proving that it was not the cause of the overall problem told by hug boilers, which I'm still left with.
I expressed my concerns to the finance company to which I pay my DD & informed them of the bad service I have received from hug boilers, & was advised they would contact me.
No contact came whatsoever to fix the problem, &
I am now in the process of putting in a claim, which is ongoing.
I WOULD NO LONGER RECOMMEND HUG BOILERS TO ANYONE.

"Excellent service Engineer courteous…"

Excellent service Engineer courteous and very tidy Did a great job No issue on recommending this company