"Watch out for hidden monthly maintenance charge (-€1.45)"

Recieved a gift voucher a while back, went to check the balance on their App and noticed that they've been taking -€1.45 off every month as a "Fee Card Management" (Maintenance charge).
What a complete scam...Never again!

BTW: I've sent 3 separate emails to helpdesk email address provided looking for my refund of the €30+ that has been taken off my voucher and still no response...

"Excellent service"

I just had the pleasure of talking to such a helpful customer service agent called Jose on the phone line. He couldn't have been more helpful understanding and polite. My issue of not being able to use my online card was sorted immediately. Thank you!

"Had this issue before and was not the…"

Had this issue before and was not the company fault I misplaced my card details as in lost them I was happy when I contacted a rep for a replacement and kindly organisation of a physical card to be sent in await the card lovelying accent from America maybe I always can identify accent but overall 100% professional in there customer service and are really agents thanks for your help and kindness anthonyoflanagan

"Awful, truly awful"

I cannot fathom how this company is still in business, its a constant battle.
Voucher has been issued on a digital 'reloadable' card issued by employer, it cannot be spent via their app because of an error with their own app. They are unable to convert it to a physical card because its a 'reloadable' card, they cannot convert it to cash because its a 'reloadable' card. So essentially I need to wait 18 months for their commission to kick in and eat the balance?
Their only solution is to ask my employer to give me the funds in another way - are they going to refund my employer? I doubt it!

"Absurd hidden card charges"

I had 2 cards until 11/2024. I see that almost Eur 32 has been taken in the name of card charges which is absurd. What is the point of giving expiry date then. I am very disappointed.

"Bad customer service"

Bad customer service, they respond from a no reply email address so there's so continuity.

"Don't buy these for anyone"

Really poor company, take a look at all the one star reviews below.
Lots of extra fees - such as Merging Card fee, monthly deductions to your balance if you don't use it for a while, old school technology and high costs for the merchant.

"Digital cards do not work in store"

Digital cards do not work in store. Physical cards always worked previously but beware the digital cards on your phone, they never work and it is very inconvenient and humiliating holding up the queue in Tesco for ages because the digital cards definitely do not work no matter how many times you put in the pin and even the manager could not get them to work. Stick to the physical cards and avoid the digital mobile cards as they simply do not work.

"What is the point of these things??"

What is the point of these things? I got one from work, not only do I have less limitations than if I just have cash, but I also have to add another pin number to my life to remember in order to use it. Plus the ID verification for the site doesn't work properly so couldn't even activate it, then I find out they just start taking money from it after a certain amount of time. Why use these thing when cash or prepaid visa/mastercards exist. Just a pointless product that has been made even more difficult to use. Why do you need to do pins and IDs for a GIFT CARD how stupid is that!!!!

"Physical card request"

Had an issue using the app on my Samsung phone but was offered one4all physical card with no extra charge. Alison from Customer service was very helpful. Thank you.