"Warning - Be careful!"

Warning - Check and check again what you are buying and what you want, and ask questions to seek clarification. I thought I'd purchased a sim card for just 2 weeks. 4 months later found out that they were still charging me $45 per month. I had already left Canada after 2 weeks early January. You will not get any money refunded. This must be happening to so many tourists and it's the customers fault not there's. Go elsewhere.

"service médiocre "

la pire expérience que j'ai eu depuis des années, des frais supplémentaires sans préavis, des réponses non professionnels, bref je le déconseilles a qui conque, je me désabonne immédiatement :(

"Useless"

Useless team who can't help or solve any issues. Cancelled my number twice because of issues with the bill not working via the app and when I contact them, they're unable to help.

"DO NOT USE THIS COMPANY"

I have an iphone 12 Pro and recently paid them $61 for a 30 day pre-paid esim with 70GB data + phone for 30 days in Canada. I used this company in the summer 2024 for a prepaid phone/data esim with no issue, but this time was a complete disaster. I will NEVER use them again.

Dec 12, 2024 - Esim didn't active properly. Phone doesn’t work and neither does the data.

Dec 13, 2024 - Wasted an hour on the phone with customer services who wanted me to reset the network settings, but they weren't sure if it would mess up the network settings on my primary sim. I asked to speak to a supervisor, was put on hold for 30 minutes but no one answered. Called back and spoke to someone else who said she would reissue me a new sim within 30 minutes. New esim didn’t arrive. Emailed them back and was told they were having a problem with their Telus app and so it would take one extra business day to issue the new esim.

Dec 14, 2024 – New esim still hasn’t arrived.

Dec 15, 2024 – New esim still hasn’t arrived. I email them and am told they are still having trouble with their Telus tool and they can’t even check the status to find out when it will be issued. I ask for a refund. They refuse.

Dec 16, 2024 – New esim finally issued. Phone works but data still doesn’t work. Tried to call them and selected the option for them to call me back. They didn’t. Emailed them again and was told to reset network settings. Since no one seems to know if/how it would affect my primary sim, I’m told to remove the physical sim card before rebooting. As I’m expecting important business calls on my primary sim, I have to wait before I can risk resetting my network settings.

Dec 22, 2024 – Reset network settings. That didn’t work either. I still have no data. Phonebox offers to refresh the line on their end. I’m told that will be done within 24 hours.

Dec 24, 2024 – Line still not refreshed. Data still doesn’t work. I email to find out what happened. I’m told they haven’t had a response from their team yet and since it’s a holiday on Dec 25, it won’t be done then either. They offer to issue another new esim. I say not to bother as I’m leaving on the 30th. Again I ask for a refund.

Dec 25, 2024 – Still no solution. They again offer to give me another new esim.

Dec 26, 2024 - Again I refuse the new esim as I’m leaving on the 30th. Again I ask them to delete my current esim and provide a refund. Again they refuse. I ask for justification for their refusal, as I have paid for a service they have not provided.

Dec 27, 2024 – My esim is terminated. I receive an email that I will receive a refund for my “unused days.”

Dec 30, 2024 – Refund still not issued. I email them to find out when that will be issued. I’m told “next month.”

"Netz schlecht, Scam-Abrufe und unseriöse Verlängern des Vertrags "

Schlechte Netzabdeckung und trotzdem ich nur einen terminierten 30-Tage-Vertrag hatte, wird gnadenlos verlängert. Es kommen sogar Kündigungsbestätigungen, dann wird doch wieder abgebucht.
Auch negativ: es kamen vor Ort permanent Scam/Dialer-Anrufe auf die Nummer.

"worst service I experienced in Canada"

Phonebox seivice is such bad.First it always takes too long time to connect with the represititve .Second ,finally when you connect with them ,the connection lost without reason and they never call you back .Thirdly they promised to call me back or send me email to solve my problem ,they never did.

"dont ever try this company"

dont ever try this company. it is hard to contact their customer service!

"Over $163.00 was charged to my credit…"

Over $163.00 was charged to my credit card when I have a $25.00+tax plan, call customer service,took longer than expected time to be answered by a representative named Chris, she checked and said the additional $163.00 was due to cellular data over used, when Enron the plan,no disclaimer indicating that $15.00 per G data will be charged for over using, she also confirmed that she will ask her manager to refund me the charges and let me wait for her call, than never hear back, I have never over use data prior Phonebox,even though other service providers like Fido provide less data , if this is a company can be trusted? Or if it’s a real company?

"No customer service"

Do not expect any customer service. I bought a prepaid card for my daughter doing an exchange programme in the US. She losts her phone and it had been impossible to get any customer support to simply deliver a new Sim card. They just take the money and offer no support.

"Don’t buy an eSIM from Phonebox"

Don’t buy an eSIM from Phonebox. Didn’t work for me at all (and I’ve used many other eSIMs on my phone) and terrible customer service