AXA Assistance USA, Inc.
JENNIFER
"Did not reimburse for related expenses"
I was in the hospital in Spain for 9 days in March/April 2023. I kept careful notes of all receipts related to the additional expenses that were incurred because of my hospital stay. Of the over $2000 in expenses you only reimbursed about $250 - if that. I disputed this and was told that someone would look at my expenses. I never heard from you again. The date below is incorrect because I'm not allowed to go back until the date of the incident.
Eugene Patin
"Easy process and competitive pricing"
Easy process and competitive pricing. My ability to address updates to our policy was seamless.
MARK
"Easy to use!"
Easy to use!
JAMES
"Never again!"
I had a terrible experience dealing with this company after I changed my original trip. I never filed a claim but the sales experience was a nightmare. I would never consider doing business with them again.
MICHELLE
"Poor communication and late payments "
I was told I could not see a doctor which I needed so badly unless I paid out of pocket because the previous bills were not paid.
SARA
"Good service and ploicy"
Good service and ploicy
CALVIN
"Great customer service"
Great customer service. We didn’t need to use the insurance, however, we needed to modify travel dates, and it was a breeze!
RON
"Easy to get suitable insurance for…"
Easy to get suitable insurance for travel at reasonable cost.
OLIVER
"Lack of coverage"
Generally ok, but refused to pay for accomodation after being discharged from a major operation and while waiting for a flight home. Will pay for a bed in ICU but not a bed at a hotel... Crazy... They say it isnt covered in the policy but the cant point to where it says it isnt covered. The policy wording implies it is covered.
Check your policy before assuming anything!
Beverly McClintock
"I was very disappointed in AXA in their…"
I was very disappointed in AXA in their processing of my claim. I was on a road trip back East when my husband was admitted into the hospital for an emergency appendectomy. I parked my car at Nashville airport and flew home for 10 days. When I returned back to Nashville to pick up my car and continue on my trip, AXA refused to pay the parking or return airfare. Very unfair. Not a company I would use again.
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