AXA Assistance USA, Inc.
LOU
"You were there if needed "
Didn’t need your services, but it was nice to know you were there if I did!!
PAUL
"Polite customer service with a educated…"
Polite customer service with a educated person, who was clearly an American national that answered my question immediately. Unfortunately, I wasn't able to accomplish what I wanted during the call - to extend my travel policy another month. I had to get a new policy with another carrier. Thus, I can't recommend AXA for travel insurance for the long-term traveler.
Sandro Lubis
"Does not want to cover my 2 days…"
Does not want to cover my 2 days delayed luggage… very dissatisfied
Florence
"I submitted all documentation required…"
I submitted all documentation required required for my claim in Brazil in January 202; and it was never paid!
Johnnie
"Technicians coordinating travel were…"
Technicians coordinating travel were excellent, understanding the flight was very long, the board I was laying on for the entire flight was very uncomfortable and somewhat became painful after a while.
customer
"My flight was cancelled and I was…"
My flight was cancelled and I was rerouted. I had prebooked a hotel but due to the rerouted AXA would not reimburse me for the accommodations I could no longer utlize.
customer
"All went good"
All went good
Maria Contorinis
"The process of accepting and finally…"
The process of accepting and finally paying what I have insured myself for was excruciating!!! Hours of phone calls, hours on hold, negative response as “ we don’t cover…) were the norm.
At times two people in the same department did not have the same answer!!!
When the right people took over, months later, everything moved smoothly.
The bills were ALL paid!! Large and small!
Better training is needed to avoid the same problems.
Thank you.
Terry McGann
"Twice I had to cancel a trip and it was…"
Twice I had to cancel a trip and it was so much red tape. You make it impossible to file a claim. Look how many times I used before
Adrianne
"Efficiency"
Efficiency. Whenever I call to add a new trip, I don't have to give my basic information again. Prices are competitive.
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