"Heather was very supportive"

Heather was very supportive in resolving my heating issue.

"Thanks to Heather for her help and…"

Thanks to Heather for her help and support

"It was a terrible service company"

It was a terrible service company. They take properties that are not localized to them. When there are problems, very slow responses and continuous delay! I would try to avoid them!!!!

"Always swiftly dealing with any issues…"

Always swiftly dealing with any issues raised. Many thanks for all your help, especially Perry.

"Excellent service as a management…"

Excellent service as a management company. I would separately like to mention Tina. The level of support and dedication she has demonstrated to assist me and my team of solicitors was second to none. Tina - I’m eternally grateful!

"Spoke to Heather who was extremely…"

Spoke to Heather who was extremely helpful and lovely to speak with.

Thankyou Heather, you made my phone call an enjoyable experience.

"Emma was very helpful with the…Regarding Thistle House"

Emma was very helpful with the information i required today.

"Dealing with management companies with…"

Dealing with management companies with sales of leasehold properties. I have to say it is a pleasure getting somewhere with staff at Warrick without issues.

All the staff that I have spoken too were very helpful and Emma Fleming was very quick to resolve a matter that needed to be dealt with urgently.

"Thank you Rita "

I would like to leave a positive review for Rita who assisted me online in resolving my issue.
She was incredibly helpful, professional,andd patient throughout the entire process.Rita quickly understood the problem and provided clear answer.I truly appreciate her dedication and excellent customer service.

"Warwick Estates Property Management…"

Warwick Estates Property Management Limited have given notice of their intention to discontinue services at Cardiff Pointe in Cardiff with effect from 01 May 2025 and are leaving, we say, owing as much as £1 million including court allowed interest payments. This money is due to errors, overcharging, double charging, and other issues between 2014 and 2025. We assume they will not voluntarily refund this money and that we will need to take action in County Court or High Court to recover it.

We have reported Warwick Estates to RICS as a member, unfortunately Warwick appear to be beyond the ability of RICS to take sufficient action against Warwick Estates to cause them to become law abiding and change their culture and modus operandi such that they become a competent, efficient, professional and honest provider of management services to the residential leasehold market.

This review is for the purpose of notifying any potential user of their services of the likely attendant risks and consequences.

I note from the response of Warwick that first they express gratitude, then they attack what I wrote, so their gratitude is both wasted and insincere. Warwick goes on to suggest they do not know who I represent, and yet I have been one of their fiercest critics for the past 10 years, and I and a group of fellow Applicants (as tribunal litigants are referred to) took Warwick to task between June 2022 and June 2024 as the sole representative of a negligent and absentee landlord entrusted with the site management of Cardiff Pointe and what has been their mismanagement of our money. We refer to them as Warwick Mistakes, because the legal world (courts and police especially) refuses to condemn them and prefers to consider their conduct in their past (since this time 18 years ago) as a series of errors, errors they repeat and repeat and either cannot or refuse to learn from. Warwick invites me/us to enquire about their internal complaints procedure, but what's the point, it's a sham. I have been awaiting a response to a complaint filed in 2018 that despite reminders Warwick has failed to address, so internal complaints is a joke, mere window dressing intended to give the impression of due process and responsible management policies and processes. Added 15/04/2025