"Emma Fleming was extremely helpful this…"

Emma Fleming was extremely helpful this morning and answered all my queries quickly, and accurately.

"I think they are an appalling company"

I think they are an appalling company. They charged extortionate monthly fees. Added things on yearly invoices like carpets cleaned & didn’t have carpets. Took a year to get leak damage
Repaired.
They were not registered with companies House which rang alarm bells

"Great Service!"

I've been working Warwick Estates in managing our private dwelling development, and I couldn't be more satisfied with their services. Kai the property manager I am in contact with has consistently demonstrated professionalism, attention to detail, and a proactive approach to managing all aspects of the property. From handling maintenance requests to ensuring smooth communication with residents, they have gone above and beyond to keep everything running smoothly.

"Great Experience "

I needed to update my account by email and Heather got the job done for me in a professional manner and experience giving me confidence that the job would get done first time, and it did. Thank you Heather.

"Heather helped me with insurance details"

Heather helped me with figuring out insurance details for my flat and got it sorted quickly.

"I was extremely confused "

I was extremely confused around how to pay the service charge on our flat that we moved into recently, Nadia was amazingly helpful and patience with me, she took the time to explain it to me despite me not understanding initially.

"Amazing Online Customer Care"

Had an issue logging into my accounts for my apartment managed by Warwick Estates, connected with rep Claire Lawrence who confirmed my log-in was changed due to management changes, was quick to provide me with new log in details and pw reset, incredibly helpful !!!

"Notification of moving"

Nadia dealt with my request quickly and professionally.

"Instant live chat service is great."

I am a leaseholder of a flat managed by Warwick Estates. They have some great people including Nadia who's very helpful via the instant live chat service. The property managers are not as responsive or helpful, though. They have been refusing to hold AGM since Covid without giving any solid reasons, which all the leaseholders are quite upset about. When I had an issue with a neighbour's broken pipe, they were very unresponsive and wouldn't do what they promised (e.g. turning off neighbour's water supply) knowing that it was damaging my property. All the stars are for the live chat service, and none for the rest.

"Quick resolution"

Nadia was very responsive. I was struggling with my access to the portal and got an almost instant response with the resolution within a couple of minutes.