"Avoid"

Avoid at all costs. Shocking level of incompetence. They failed to get the tenancy agreement right not once, but three times. Each version had errors in either the start date, names, or rent amount. One agent confirmed the final rent, which we paid, only for another agent to start hounding us with calls claiming we owed more—basic math seems to be a challenge for them.

During our entire two-year tenancy, we contacted them just once, regarding a serious safety concern, and they completely ignored it. If you're looking for reliable or even just minimally competent letting agents, look elsewhere.

"What an outstanding service from …"

What an outstanding service from Samantha Beyers, she was very supportive, highly professional and very helpful. She was able to rent out my property quickly.

"The Thornton Heath branch facilitated…"

The Thornton Heath branch facilitated the sale of our property, providing exceptional service throughout the entire process. Team members Mo, Shawn, and Medi consistently exceeded expectations with their care, support, and professionalism. Mo's persistence and dedication ensured we met our deadline. We highly recommend this branch to our friends and family; they truly live up to the Haart name.

"I had Amber show me around a property"

I had Amber show me around a property. She was very friendly and helpful

"Benie was very helpful and friendly"

Benie was very helpful and friendly. Made beginning the process of looking to rent very straightforward. Looking forward to returning to haart as we continue with the search!

"Benie was great"

Benie was great! Answered all my questions with professionalism. Will be revisiting when I need to rent a place! Highly recommend :)

"Some really great advice from a team…"

Some really great advice from a team member today - Karice, I think her name was. Super helpful, enthusiastic and eager to help. Very approachable experience.

"Celso was a great point of contact and…"

Celso was a great point of contact and showed me the property extensively! Any questions or worries I had he was able to answer and calm me down. Made the whole process very enjoyable and felt very valued!

"I do not recommend this company"

I do not recommend this company. I purchased a flat in Wembley through them they said it was a nice place turned out to be in very bad condition. Ive already spent £7800 on refurbishing the place today Ive been told boiler is completely broken huge job £7700 to replace. If I could give 0 stars I would very bad experience!!

"Disgusting agency"

Disgusting agency, bad communication, leave you in a mould infested house, refused to treat it and now we are sick with our chests, they lie to other agencies on your reference and stop you from getting other properties. I would advise anyone here to avoid using them as they will prevent you from ever leaving them. Disgusting behaviour.