"A grateful Landlord"

This review is specifically directed at Charlotte Fox who has a wonderful outgoing personality and showing a great knowledge of property management, the market, and particularly the legal aspects.
Her drive and enthusiasm are particularly impressive, her communication and dedication to follow up is extremely reassuring to me as a landlord.

"Solid support from Amber"

I worked with Amber who was excellent, communicative and responsive. Whilst I received no interaction with the Northampton office, I have found the Luton office very good - helping with both the management of my tenancy and the subsequent vacating of the property.

"Misleading pictures of advertised property"

Be aware, they are fast to take you money, slow to respond to issues. Rented a house from them based on pictures supplied and a video which made it look like the tenant was moving out. We could not view in person as we moved from overseas. On arrival we find the house does not look anything like in the pictures and is a complete neglected dump. The gas certificate provided was wrong as a working gas fire was not inspected, mold on walls, door handles held on with brown tape, immersion heather faulty, carpet so dirty that you walk on them your feet go black underneath but Haart claimed they cleaned the house, hot water coming out the cold taps, owners furniture, 2 x sofa's, a bed base, cabinets, bookshelf, fridge, washing machine, pictures and mirrors left in the house, cracked plug sockets to much to list on this review. All reported to Haart on the 28.11.2024 and still now repairs done to the inside of the house apart from gutters cleaned, a leaking pipe fixed and a broken oven inspected. They did decommission the gas fire when they realized it was illegal and working! They ignore emails, calls and complaints and only reply to questions in a political way with answering with no real answer. If you a landlord be careful as this property was not looked after and the landlord is in the USA so I am not sure if he is aware of the condition of the place. If you a tenant, definitely inspect the place and get all issues resolved before you move in as once you paid the rental forget about getting things done. They have no excuse for what they have done, because there is no way they can justify any work done properly and the fact that 13 days after reporting we have no light in the main bedroom, we can use the house because of the furniture and the immersion heather issues, still nothing has been done. Never mind the mold on the wall and the other 70 or so issues. Just the fact that the pictures they used of the property do not realistically represent the property tells you enough about them. The formal complaint takes 15 working days for them to respond and trust me I am sure they will wait until the 15th day to respond!

"Do not use them if you are a landlord"

Do not use them if you are a landlord, they do not stick to their word. I am in the early process of court claim for my refund, if you want to rent a property look elsewhere.

"Never had an issue in 10yrs with the…"

Never had an issue in 10yrs with the team at Haarts agency they always sort out any issues I have had which is not many, big well done to Leanne spiers for your help and being professional at all times

"Jack Duggan has been of immense help…"

Jack Duggan has been of immense help lately, as always.

Actively listening and acting to achieve good outcome.

Grateful for your help

"Not Great service"

Before payment, communication was great. Once payment was done, I had to keep following them up like babies. If you don’t call, you’re not aware of what’s happening. Keys should be handed over in the morning of the day your tenancy commences or the evening before. I had to keep calling and raising my voice at them, only to be told they were waiting for confirmation to release the key. Slow much?
Even though I gave a good recommendation at the beginning, if the landlord is still with same agency at the end of tenancy year, I’d move apartments. I foolishly only read reviews when I started getting annoyed with their service, else would have gone with another agency.

"Avoid This Agency – Poor Service and Lack of Urgency"

Our experience with this agency has been extremely disappointing. After moving into the property, we encountered multiple serious issues. We’ve spent unnecessary money on food and even had to buy a freezer ourselves.
Despite numerous calls, emails, and even visiting their office in person, the agents have shown no urgency or care in addressing these problems. This has caused significant stress for my family and our baby. I CANNOT recommend this agency based on their lack of professionalism and poor service.

"A big thank you to Haart at East Ham"

A big thank you to Haart at East Ham. From start to finish they handled the negotiation , viewings and sale, with minimum fuss or worry. A special thanks to Helen Lines who expedited the transfer and completion of contract between the solicitors. Thank you.

"Had dealings with Danny Frost who I…"

Had dealings with Danny Frost who I found to be a great guy who was only too happy to help. His easy going manner put me at ease right away and he clearly knew his stuff. His knowledge of the local market was particularly impressive