"Absolutely horrendous experience with…"

Absolutely horrendous experience with Haart from beginning to end - perhaps the worst property management company I’ve ever worked with as a landlord. DO NOT entrust your property to this company. Unacceptable levels of poor customer service, no follow up, shoddy management and a lack of communication and willingness to do anything to effectively resolve issues. Simply atrocious!

"I am currently with Haarts estate…"

I am currently with Haarts estate agents and they are overwhelmingly disappointed.

I paid 5% monthly from rent for legal insurance through Haarts as the policy holders. Which was made void/invalid to claim by haarts suggesting 'payment plans' to me, when my ex tenant couldn't afford rent. Disite me asking if this will invalidate my insurance they expressed it wouldn't. This has cost me thousands of unpaid rent arrears that i cannot claim through the insurance.

During check out inventory process of ex tenant they missed obvious damages that they failed to log, resulting in less deposit going towards fixing up the property.

Haarts also check out inventory sheet prices are more for 'do it yourself prices', then professional painters and decorators, gardeners and cleaning services which are way out of date. The total amount haarts calculated all the repairs was just over 700.00 pounds. The actual cost was over 2,000 pounds.

They are quick to reply to emails in regards to tenants looking to move into property. But decline to reply to any negative emails to do with the lack of communication, late rent enquires, and when asked about being reimburse for clear negligence.

They were quick to put the house back on the market despite it being in a state, and not suitable for living. Expecting new tenants to live in poor conditions until the repairs are completed.

"Do not recommend!"

I called earlier at 1:26pm with interest to rent a property (I didn't note the lady's name) she said she would call back in terms of arranging a viewing which I understood.
When I received a call back a couple of hours later which I unfortunately missed as I was in surgery no one left a voicemail which I found strange.
I then called back the exact same number when I could and spoke to someone called Abi who said 'you do realise this has went through to the central department' and then sajd she would get someone from the lettings department to call me back (does hart not transfer phone calls like any other business does where you're placed on hold whilst the other person picks up?)
35min later no one had called me back which left me believing the member of staff I spoke to hadn't passed on the message so I called again and was told someone would call me back in terms of a viewing
When I received a call back just before 6pm, James didn't know what property I was interested in and when I mentioned the property it then seemed to click what I was interested in which came across as very unprofessional to be calling back a customer with no record of the interest

I was simply asked for my email where a video tour would be sent to me (which could have been done when I INITIALLY called at 1pm with the first member of staff I spoke to)
It is now 7pm and no email and as the office closed at 6pm I am guessing no video tour is being sent to me today.
I am incredibly disappointed and would not recommend hart under ANY circumstance.
This is NOT the first negative experience however the second which has led me to leave a review.
Please do not waste your time with hart and instead approach riverdale or joseph who seem like they enjoy their job, are upbeat and professional and remember who you are and your interest.

"Very happy with the service so far…"

Very happy with the service so far Danny Frost has been very helpful very informative. A very professional, and friendly experience thank you

"Lynna Proctor was extremely helpful…"

Lynna Proctor was extremely helpful today. She did everything she could to help me resolve an issue and very quickly.

"Leanne is amazing"

Leanne is amazing! Very helpful and responsive.

"Bouquet for Julie Grace -Clacton Lettings property manager 💐"

This amazing Lettings TEAM in Clacton has the very best property manager named JULIE GRACE. Julie is someone you can rely on to problem solve and she won’t stop until things are properly resolved!
We have recently needed her more than ever and she took away any added stress we might have had.
Don’t hesitate to have FULL MANAGEMENT! You won’t be disappointed!
Thank you for always keeping us updated and going the extra mile. It hasn’t gone unnoticed.
This lady is a true asset to Clacton Lettings 💐

"Samantha Ramsey ."

Samantha Ramsey .

Samantha did a fantastic job on what was a challenging sale . From the beginning to the end her communication was excellent and nothing was too much trouble.

"Lots of prompt helpful advice from…"

Lots of prompt helpful advice from Ethan Gaulter, beyond the sale- helping in the purchase of our new home too. Great work by Sophie on our openday and Joe for amazing photos. Thankyou guys!

"Great Agancy and people "

This Agancy is great whole team working very hard to sell my property and they find a buyer :)
In last weeks I have been dealing with Ren Pugh from Cambridge brunch she is so lovely and helpful, kind and very hard working, with big smile on her face for most of the time.
I hardly recommend this Agancy and the people who work for them.