"The installation of the insulation was efficient"

The installation of the insulation was undertaken professionally and efficiently. A very good attempt was made to clean up around them despite the weather.

"A professional and quality service."

From the initial review through to the completion of the work the service was efficient and professional. On the scheduled day the installer explained what he would be doing and the minimal noise that would incur (we had advised the neighbors beforehand). The work was carried out quickly and efficiently and dust and debris cleaned away before leaving. I was pleasantly surprised to find that there was almost no visible trace of where the work was carried out. Overall, an excellent service.

"Disappointing"

After having a friendly and informative gentleman knock on the door and explain the services you offer, we decided to progress with the cavity wall insulation.

We got an appointment booked for a surveyor to come out last week, but at the end of the timed block we got a phone call to say the tool he uses was broken and wouldn’t be able to attend. I gave him the benefit of the doubt, and rebooked for today.

Today came and went and no one showed. Not even a phone call to cancel or to let us know what’s going on.

Twice now we have been let down

"Poor customer service - no one bothers to call back"

Writing this review while I've been on hold for over half an hour trying to organise a date for a new boiler to be delivered, having waited over 3 months with no one ever coming back to me despite chasing numerous times.

Actually had a good service with wall and loft insulation so this is very disappointing.

If anybody wants to get in touch with me about this I would be grateful

"Dyson Energy - ECO 3"

8 minutes ago
Just a few lines to commend the two…
Just a few lines to commend the two Dyson reps that came to my door on 22nd & 23rd February 2021. Alun Tayburn (think that’s correct) arrived first to explain the ECO3 situation and was very professional and concise in his delivery. A serving Police Officer for over 30 years, I’m not easily intimidated or ‘had over’ and was ready for the challenge when Alun walked up the drive. No need and couldn't fault his delivery or style. Great service which then led to Sagar Amin, the Surveyor arriving the next day during an area blitz (made sense to me) who was equally as efficient and pleasant. Both chaps were extremely professional and courteous and transparent. Sagar even gave me a follow up call and answered competently a couple of my initially forgotten questions. As it stands I’m expecting the installation team in April all being well. Credit to both Alun and Sagar. I’ve noted other recent reviews but on my experience, I have to disagree. Thanks fellas.

"Dodgy/annoying cold callers"

I too have had.a cold call re ‘free insulation’ the male talks very fast, well versed I’d say, and gets around to you agreeing to a surveyor attending your house. Surveying what I now wonder? I took a photo of his id which looked dodgy when I was able to see it, different and bolder type for his name and supposed id number.

"Terrible experience with sales people"

Terrible experience with this firm yesterday. As with all other reviews lately. They have hired a group of 'ECO' champions - which is a joke. This is a scheme that's been around since 2013. Which might I add, most people who have their services from this firm have complained of malpractice.

They come to our door. We are shielding. They state they are from the council. Then they state we (us) have been given funding for insulation. Woooow. Your sales rep is telling me, a homeowner, that I'm owed insultation. What a joke. Nevertheless, I call the council. They confirm that this is an ongoing problem with this company. I called the police, after a short 12 minute wait. The sales reps were apprehended. Only to lie to the police that they are working on behalf of the council as essential workers.

So... I got hold of the superintendent of the police to outline this issue. Hopefully he will help in this regard, to keep us safe from your ECO champions, as you put it.

I wish you luck. Because the law is not on your side now. And I will be the one who breaks this practice. You will not be distressing, lying and being irresponsible during a lockdown. Put a filer through the door. Use a phone. Use the homeowner database for leads like every other agent. But don't knock on doors, lie to the police and then not expect a response. People have had enough of this lockdown and you are not doing your part.

"Cold calling, possibly a scam"

A chap claiming to be from Dyson Energy Services visited to ask if we wanted cavity wall insulation, as it didn't look like we already had it, and it would be funded by the government. He could arrange for an inspection tomorrow as they had surveyors in the area - but only tomorrow. He wouldn't leave a card or any paperwork explaining the funding scheme. The whole thing felt dodgy and had hallmarks of a scam (cold call, pressured to act immediately, only available for short period, wouldn't leave any paperwork) so I said we were not interested. His whole approach seemed very unprofessional, and untrustworthy. I'd expect better from a reputable firm.

"Covid Cold Callers"

Couple of muppets cold called yesterday. During Covid? Really? Heard them talking nonsense to my wife and I went to the door and told them we weren’t interested. Kept on telling me I had paid for it in my energy bills so they weren’t selling anything. Really? Finally got rid of them. Saw them pacing around the same streets hours later. Obviously poor guys on commission to get to the next stage but really not appreciated at the best of times, let alone now.

"Cold calling"

Cold calling, even with a no cold calling sticker on the door, lucky to have a Ring doorbell installed. Went through all the bla bla, made an appointment for next day, but after reading the reviews online, changed my mind completely and cancelled everything. Don't need the cavity insulation, and if I do, I will contact a company of my choice.