"Excellent service from start to finish"

My experience with Dyson energy services was fantastic, from start to finish. All the appointments were on time everytime.
The installer (Paul) and the electrician (Dennis) were extremely professional, and very knowledgeable about their trade, I genuinely have had no negative experiences throughout the whole process.
Highly recommended

"Had a chap cold calling on my wife…"

Had a chap cold calling on my wife stating he was not selling but according to him we might be eligible for cavity wall insulation grant , my wife pointed out that he should not be cold calling during a pandemic and also we live in a no Cold Calling area to which he stated he was an essential worker and promptly produced a laminated sheet to this effect . Rubbish, this company should not be out and about and blatantly ignored all the signs up and down the road. Perhaps he was more interested in our dogs as we are in a high dog theft area, who knows? All I know is it's disgusting these people are out cold calling , there are quite a few old people on our street and I hate to think they have been put through the same pack of lies .
Need reporting.

"2nd post due to"

After my original post calling this company irresponsible they where very quick to jump on my review and state they would like to pass this to management and discuss...well I did send an email stating my issue, telling them that they should not in fact be cold calling during a national lockdown, assuming that I was entitled to a 100% energy grant in the hope we was on some type of benefits and how it should be enough to say ‘no thank you’ without then being questioned into why we have not taken up the offer and when would we be likely to do this!! But no response....when it’s not on show they don’t want to know! Just clearly looking like they actually going to do something! Well I don’t wish to have a private email I would like their response added to this thread so everyone can see the response!

"Just had a chap and a girl cold calling…"

Just had a chap and a girl cold calling and they advised me that according to their hand held computer, I did not have cavity wall insulation. Strange that, the house is only 2 years old, wonder why planning allowed the builder to get away with that!!! Why do they consider that they are essential workers during lockdown???

"Excellent service from Dyson Energy"

Excellent service from Dyson Energy: firstly, the surveyor, Andrew, was totally professional, arriving on time and explained in detail what the insulation would entail; Gina was excellent on the phone, sorting out a minor issue over paperwork, and finally Ryan, who did the installation - I have nothing but praise for his work and his attitude and politeness; the company should be proud of him. All in all a very good experience.

"Cavity wall"

Great service from the cavity wall insulation guys very helpful and tidy

"Job well done"

Had a couple of niggles that have now been sorted out. Generally a good service that I am benefiting from due to less heat loss in my home.

"1st class from start to finish very…"

1st class from start to finish very pleased

"How long"

Around July 2015 Dyson Commenced work on my property to install external wall insulation. This job is usually two to three weeks. The completion date was 16/05/2016. The job was a shambles from start to finish with delay after delay and excuse after excuse. Some time after completion I noticed a damp patch on my kitchen wall, the damp got worse and worse. I had contractors do a survey on my roof to see if that was the problem, it was not. It was by chance I discovered the toilet cistern was overflowing, it was only then I realised that my overflow pipe had not been extended beyond the cladding. In fact it had been cut off at the brickwork and cladded over. This had resulted in water running between brickwork and cladding causing saturation of the brickwork. Dyson admitted responsibility but failed to act on recommendations from a survey I had conducted. Dyson plastered and redecorated the internal wall despite survey recommendations that cladding should be removed to allow the brickwork to air dry. Within weeks the wallpaper had fallen off. It is now over a year since remedial work started and it is still ongoing.

"Brilliant service"

Brilliant service, brilliant staff (Andy and Reece) carried out an extensive survey, submitted our claim for cavity wall installation and booked the installers. Ryan from Dyson Northampton Depot arrived and informed us of the procedure for the day which was carried out by him in the most excellent manner. We were pleased with his expert workmanship and efficiency. We would fully recommend this company - most impressed from start to finish..