"Hi I had cavity wall insulation put in…"

Hi I had cavity wall insulation put in over 10 years ago and I have had nothing but heartache
From this as my house has had sooo many damp issues and patches on the wall where the insulation didn't reach.
I seem to not get anywhere with dyson insulation and I have contacted them on numerous occasions and they just don't get back to you. I am having to go to an independent bodies that can pursue this on my behalf..

"Problem rectified"

Thank you Dyson, problem rectified. Whatever communication problems were evident in 2018 have been resolved and Dyson have now come and fixed the problem, thank you Mike. Liam who came out and did the job was great! Thanks guys.

"Dyson Energy - First Class"

Dyson Energy have been simply BRILLIANT! Everyone who I had dealings with were very professional and my contact Dawn always kept me up to date with progress. Recommend highly

"Would of left 0 stars but not possible."

Would of left 0 stars but not possible.
AVOID AVOID AVOID. Had cavity wall and loft insulation installed, despite house not being suitable as I live in a cat 3 area for wind driven rain. Despite this cwi was installed and within 3 weeks started having problems with damp and mould growth. We had non of this prior to installation and am constantly decorating. Dyson did come back on 2 occasions but we are still having problems years later. All communication now falls on deaf ears I have requested this to be removed as it has been incorrectly installed. My next step is to take legal action to recover costs, have the insulation removed and compensation. Please avoid this company at all costs. Once they have the money for the installation they don't want to know. My home is ruined, thanks Dyson

"The most amateur company ever"

The most amateur company ever. Do not allow these people into your home. They are a disgrace. Disrespectful, unprofessional, untidy, embarrassing.its amazing they are allowed to trade. AgilityEco are no better. Strongly recommend you avoid at all costs.

"Do not use!! After service is diabolical …"

Dyson came and took out existing cavity insulation in June 2021 as requested by my housing association, another team from them came back a week later to install the new insulation, when they had finished they asked to check the loft to see if any of it had gotten in there, the nice young man came down and said that there was a lot of the old insulation in there!
He rang his manager and took photos and said that someone would be back to clear it all up!
The same team who took the insulation out came back and took a small brush to clean it up and left after about 15-20mins later,I was surprised about this as the other team had said it would take some time to clean it up, when I looked in the loft all they had done was swept it of the few boxes that was up there, and not cleaned it up at all.
I rang Dyson and they said they would send someone to do this.
ASI heard nothing I contacted my housing association, who said they would contact them.
I have been in contact with my H/A many times since then, and they are saying that Dyson are not replying to their emails.
So 4 months after installation I still have the old insulation spread across my loft.
I would not recommend this firm to anyone!!

"Worst company to help disabled people."

Poor communication and lack of respect. As a disabled person I have been waiting for GSH to be installed and all I get is excuse after excuse (it's been nearly a year).

They have no respect for people and I feel they are con artists. Do not go with this company for energy installations.

Kate Eckersley doesn't even care about customers, she ignores emails and phone calls but always seems polite on here (do not trust her), their manager Michael Morrall always seems to be away on holiday or not available, they don't reply to emails and when you call it goes to VM.

They are happy to take your payments for installations and then that's it, you'll never hear from them again.

Please, please stay away from this company, they should be shut down and reported to trading standards (which I'm currently doing).

"Uncommunicative. Incompetent. Installation never got done."

I was approached in January by Dyson Energy Services' representative, via my lettings agent, to have cavity wall insulation installed for free under the government's ECO 3 scheme.

I agreed, but communication was painfully slow, requiring repeated chasing on my part. A survey was undertaken in March, funding secured, and an installation date finally arranged for June. I completed all the necessary documentation authorising Dyson as the installer.

As an absent landlord, I later wanted to know if the installation had gone ahead. The representative did not reply to numerous emails, so on 15th June I contacted Dyson directly via the contact form on their website, but did not receive a reply to that either. Finally I discovered from my agent that the installation had not gone ahead.

After further chasing on my part, a new installation date was agreed for 21st June but shortly beforehand I was told that a different installer, Max Energy, would undertake the installation. Dyson's representative agreed to instruct the installer to collect the keys to my house from the lettings agent.

Again, I later wanted to check the installation had gone ahead, but again all email and phone communications to Dyson's representative were ignored. When I approached Max Energy, they told me that their installers could not access the property, and that the house would now need to be surveyed again because the rules have changed.

So the installation was never done and Dyson's representative continues to ignore email and phone communication.

"I would like to thank all the staff."

I would like to thank all the staff for the way I was treated. I was lucky I was entitled to Cavity Wall insulation. Loft insulation and a new Boiler.
The work was carried out professionally with all covid procedures adhered to. They respected my home and made sure that they took their waste with them.
Gina kept me informed and the work was carried out on time. So its a massive thank you from me.

"Cupple of months ago these guys came…"

Cupple of months ago these guys came and put some loft insulation into our loft.the just chucked it in over the borded out part of loft,making the loft unusable,stuck some letters to Joyces saying the loft was unsafe to stand on.i did ring up and complain and a guy came out didn't take his shoes of on my new carpet and went up into loft and said it was fine that how they lay it.go with a company that cares that the customer is happy