"Absolutely shocking company"

Absolutely shocking company. Visit 1 the electrician was fantastic and installed 2 extractors as planned. Visit 2 was by two engineers who were meant to do an undercut in the bathroom door and install loft insulation and trickle vents. They installed one vent and another incorrectly, and gauged a hole in the bathroom door. They then called the book a revisit to fit the vent correctly which they cancelled, rebooked and didn’t show up for. When they rebooked again they had no idea what they were doing and I had to show them where to fit it. After they left I noticed the paperwork showed they fitted 3 vents which is an outright lie.

"Thoroughly professional"

Dyson have done a great job for us: we had door undercuts, 2 ventilation fans installed and cavity wall insulation. They turned up when they said they would and the work they did was really good quality. David, Stuart and Ian were all really informative, courteous and helpful. I'd highly recommend them.

"I had Ian from your company come round…"

I had Ian from your company come round and fit trickle vents on my windows and loft insulation and 10 mil gaps under the doors. I was very pleased with the service I received Ian was very friendly. And completed all the work he needed to do left no mess very pleased with the service I received from the company

"I found this Company to be excellent to…"

I found this Company to be excellent to deal with. We had the initial survey and pressure test completed by Jack. He then called the office and we were booked in for the 7th Aug for the cavity wall installation. Both John and Lee arrived early and worked really hard. They were both very polite, friendly and professional, explained everything along the way, what a super job! They cleaned everything up and left our property very tidy. They are a credit to your business and we thank them very much for all they're hard work. Mr and Mrs Sleight of PR1

"1st class service "

I had a visit this morning from Joey, who installed our cavity wall insulation. Very knowledgeable and professional. He explained everything he was doing and why very well. He took the time to remove outdoor items that may have been affected by dust, and even cleaned up afterwards. Can't fault this sort of customer service.

"Poor communication/service"

For those of you who have had their work completed by Dyson Energy Service(DES), well done, you’re obviously one of the lucky ones. Unfortunately, my experience of this company has been very poor.
I was contacted by Dyson Energy Services following a survey under the GBIS scheme. The person completing the survey said my loft could do with a top-up and someone would be in touch with me to discuss.
11th June, I was contacted by Dyson Energy Services to book appointments to install fans in my kitchen and bathroom, as well as topping up the loft and installing trickle vents. I new nothing about the fans or the trickle vents and did not know what these were but on the 13th of June, I booked the appointment for installation of the fans for 27th June. I was passed to another office to book in the rest of the work. On that call, I asked what would happen to my loft as it was boarded over. Also, what were trickle vents. The agent advised me she would get someone to call me to discuss the loft and she would send an email to me about the trickle vents.
To date, this call was not made to me nor was the email sent.
So, 27th June, I waited for the electrician to came and fit the fans, but no-one showed up nor called me. DES did not send any form of confirmation of the appointment so I assumed, I had the wrong date, and it must have been booked for the 28th of June. Again, I waited patiently, but no one turned up, so I called them. The agent checked the records and confirmed the appointment had been booked for 27th June but was not aware it had not been completed. She checked with the electrician who advised there was a family emergency on the 27th but he could not reach anyone to advise that he could not finish his jobs. The agent advised me that I would get a call back the following Monday (1st July) to book a new appointment. To date, I’ve not had that call.
Reading through the reviews on Trustpilot, one reviewer mentioned that the top up insulation was placed on top of the boards, leaving the loft unusable for storage which is of no use to me.
I’ve just called DES to advise that as I’ve not heard from them about the situation, they can do what they like with the appointment for 22nd of July. I’ve been told that I would get a call back and I’m not holding my breathe. I don’t know if they will take notice of this post but one thing for sure, I will not be emailing 'sales@dyson', which I’ve sent a lot on other posts, as I emailed them 10/07/2024, and the email was read by DES 10th and 11th July (I had the sense to add a read receipt to the email), and surprise, surprise, I’ve not had any reply
***UPDATE - just had a call back, the top-up would be placed on top of the boards so would mean the storage space would be lost so not going ahead with that - still not reply regarding the fans
***FURTHER UPDATE - I've forwarded the email as requested in the response to this review along with a copy of the read receipt that shows that the email has already been read by the person that I have had to forward it to

"Dyson have the customer at heart"

Dyson have been so good to us. Our cavity wall insulation failed and they carried out a full extraction . We experienced more damp issues a few years later. Dysons could have walked away but they sent an inspector who checked the cavity . They were so thorough and ensured every last bit of insulation was removed. I am absolutely delighted with this company who make sure that a good job is done and will only leave when the customer is satisfied. I am very satisfied.

"Came to install loft insulation and…"

Came to install loft insulation and moved the water tank in the loft without saying anything, they've now caused the ceiling beneath to crack and has caused a massive leak in the ceiling. So I'm now faced with a need for a new ceiling. Tried ringing, and gave up after an extended time on hold.

"Avoid"

Avoid, get promised the world, you get put on a 3 month probation, after 3 month, it’s see ya bye down road, jobless. Don’t waste your time going here.

"All round pleasant experience"

Have used them for

- cavity wall insulation via British Gas government insulation scheme.
- loft insulation via another council run scheme.

Both times, was painless, they rung me each stage of each process, setup appointments, people who turned up to do the work were punctual, nice and professional. Also didn't have to wait long for initial phone call or much time between stages.

All round pleasant experience.