"This should be a beta"

My company implemented Lola... the problem is that the tool simply doesn’t work most of the time. The fares that Lola finds are consistently more expensive than what’s available on the airline’s own websites, without offering any extra flexibility. Many flights that I can find elsewhere are not available.


The hotel booking tool is possibly worse. It crashes all the time, does not allow you to search flexible rates without clicking through every single hotel, and is just super super slow.

The only positive thing is that their support chat is really fast and competent.

"I love Lola!"

Every interaction I’ve had with Lola has been outstanding. The staff is friendly, courteous, and quick to handle any need. I’ve received concierge, 5 star service every time I’ve contacted Lola. Highly recommend and will continue to book all my flights and hotels through Lola.

"fine but itinerary emails don't import into TripCase"

My company requires us to use Lola for booking travel, which is fine and probably simplifies things on their end. However, the Lola email itineraries won't import into TripCase, so I have to enter it manually which is a PITA.

"Can’t imagine business travel without Lola"

This has changed the way our business tracks trips, expenses, and more. No more searching through endless email threads or calendar invites to find out specifics on each trip. Lola has it all in one place. Plus they provide excellent customer service. I was hesitant at first but I am so glad we went with Lola. Can’t imagine business travel without it.

"site is very basic and difficult to…"

site is very basic and difficult to use. difficult to search properties and find business style properties. All it seems to do is to find very cheap and basic. Why would you put a hostal on a business travel site and call it a boutique property???

"Inefficient and costly"

I was always able to find cheaper more efficient flights on the actual airline sites.

"Honest"

Honest, great.

"I talked with the representative in…"

I talked with the representative in chat and I requested a window seat she said she had on window seats on every flight of the four flights I sat by one window. During the seat selection I could not do anything hence the reason she allegedly helped out.

"easy and convenient"

easy and convenient

"A great experience"

A great experience. Service was way beyond expectations