"I had no problems using Lola"

I had no problems using Lola

"Higher rates"

Many of your rates are higher than if I booked directly through the hotel or airline.

"Love it!"

The customer service and accuracy MAKES this work. The response time for chats is critical and I love never having to wait. My issues are solved with chat agents. Love it. If I ever do have a problem or request, it is solved and my expectations are met. Perfect for business use.

"Web application is a good experience…"

Web application is a good experience for the most part. The Android app is not great - some navigation paths are dead ends that require an app restart to recover from.

"I can say nothing but good about your…"

I can say nothing but good about your system and the people behind it. So simple to use!

"Always so helpful and easy to use!"

Always so helpful and easy to use!

"Sorry Lola"

The company endorses the use of Lola, but I have too many problems with the tool to use it myself. It's more efficient and cost-effective to book directly and then I have no surprises.

"Simple, but too light"

UI didi not offer me the level of control while booking. Seems to be early stage. I'm sure after being in the marketplace for a while, the product will get more robust and improve.

"Cannot choose premium seat even though…"

Cannot choose premium seat even though you have my frequent flyer number.
Have to go back and log in to United and change my seat.
With that being the case I’d rather book it directly instead of adding to my workload

"easy to use and great customer support"

easy to use and great customer support