"Really enjoy everything"

Really enjoy everything.
My one complaint is no longer checking you into your southwest flights automatically. It was the coolest thing when it happened and made me feel extremely at ease.

Honestly this company is the best and other than that everything I have needed has been at the touch of my finger tips through messaging with customer service or a quick call.

"Melvin was awesome"

Melvin was awesome! He assisted my colleague and I in rescheduling our flight per airline recommendations. Quick and painless!

"It was ok"

It was ok. I did not have any issues.

"Could not get flights changed"

Our admin booked my flights, then went on holidays. I needed to make changes and it was impossible. I phoned Lola and they couldn't make changes because my flight had been booked by somebody else, who had to approve it, and they were unavailable.. I finally had to phoned Air Canada, who went over and above to fix this for me. It was difficult for them because the flight was booked through Lola. After this experience, I'm booking my own flights through other resources in the future.

"Excellent service but can sometime find…"

Excellent service but can sometime find better rate other places and inconsistent usage of loyalty programs

"Employees complained about sluggish…"

Employees complained about sluggish interface, inability to book mixed class round-trips, no rental cars (now fixed), among other things.

"great"

great service!

"I like using this platform but there is room for improvement, as with all things!"

I like using this platform but there is functionality that doesn't exist that would benefit our team. We would like to be able to book for multiple travelers at one time (flights and hotels). We would like a more robust reporting capacity with invoices attached to each transaction for expense purposes. Thank you for allowing us to finally book our own rental cars. We would like to be able to book amtrak on your platform. Your online customer service while always friendly is tragically slow and if someone needs to actually call your customer service you have to really DIG to find that number. The onboarding experience wasn't smooth and there wasn't any traveler adoption activated by lola's team. We aren't even sure who our account manager is!

"great customer experience"

Awesome customer experience with Lola. I didn't have to do a thing to book my car for a work trip. Will definitely use again!

"Very happy with Lola"

Great and smooth booking experience! You should have an app that works in Latinamerica