"Amazing Service by Dane Walters"

Amazing Service by Dane Walters, he was very friendly and caring for customers, when you sent your claim first the process is a bit slow, take over a week, I understand that they may have lots of customers and follow a step by step process, but once the claim was accepted is a good feeling that you are cover for some repairs on your car and you’re not alone, Thanks Dane! I totally recommend Warranty Assist

"Absolute Scam"

If I could give zero stars, I would.

This company is an absolute scam,

Recently purchased a car from Car Planet Watford and was given 3 months Warranty with Warranty Assist with my car purchase.

After my car broke after 7 weeks, I was advised to proceed with a claim against Warranty for the fixture.
After weeks of dealing with Warranty Assist, I was asked to provide Service History and as the service was done 4 months after it was due (due to Car Planet having my car for sale - not with me), they advised they would not deal with my claim.

This is now leaving me with a battle with Car Planet for payments I have had to complete in order to fix my vehicle.

*Update - 13/01/25)*

Received a call from Warranty Assist today, opened the call by coughing down the phone to me, and then advised instead of going back and forth in email we could have a conversation over the phone and asked about my experience/issue.
When trying to let them know my issue, I was cut off. After advising if I was going to experience a similar experience to his colleague i'd rather not speak to them.. in which they asked me to go on and then covered their mic to clearly moan about me.

I then ended the call.

In regards to the response to this review from Warranty assist... my name isnt Tilly.. and clearly you could find me, as your company has just rung me from 0800 131 0030.

"Fantastic experience with the team"

Fantastic experience with the team, great service from start to finish

"Had a great experience with all the…"

Had a great experience with all the customer service staff and team at Warranty Assist!.

Thank you all,

Highly recommend!

"Mike is my account manager"

Mike is my account manager, he has always been really supportive and helpful, he has helped me on several occasions, good company to deal with.
⭐️⭐️⭐️⭐️⭐️

"The biggest SCAM ever !"

I wish there was zero star to put for this company !
The biggest SCAM ever ! Please people do yourself a favour and NEVER give any money to these charlatans ! They will not cover for NOTHING and they will find the most ridiculous and unreasonable excuse !
Had my car over a month in their recommended garage and at the end they told me they cannot cover any of the problems !!
The worst service ever ! I have never experienced such an unprofessional and scamming behaviour before!
Stay away from this company !!!
For your reply...I didn't use the car all this time. The problem with the coolant happened ALL OF A SUDDEN and it was NOT a pre existing issue! The pre existing problem had NOTHING to do with the current problem ! I asked 3 different mechanics and they all told me the same thing !
All these that you are saying above are just cheap excuses !
I also never got back my £72 as you had promised !

"I paid for a Gold Warranty recommended…"

I paid for a Gold Warranty recommended by Car Planet when I purchased my car, under the belief it would cover most major parts. Within 3 months, the transmission control unit failed and Warranty Assist wouldn’t pay out as they said the item wasn’t listed in the warranty. The cost of replacing the TCU is circa £1850. I would not recommend this company.

"Are you ask what is cover before you purchase"

The reason I’m leaving five star review for this company because they’ve been very good and respond immediately and the best person to deal with is Mike it’s very good

"Excellent service 5Star"

Excellent service 5Star

"Not worth a jot.Will wriggle out of…"

Not worth a jot.Will wriggle out of everything.
If you get offered a “warranty” with these charlatans then just say no.
Save your money as their peace of mind is worthless