"New Apartment"

I was looking for an apartment and I met so many Real Estate companies.

Quintain Living is one of the best.
And Mr. ADNAN YOUSEF was very very helpful ,eased the process and replies quickly to our emails.
Thanks a lot for your support and wonderful team.

"Canada Garden's concierge is amazing"

Canada Garden's concierge is amazing, they are 7/24 ready for professionally help. Big thank to Yousuf from team, helped us whenever we need.

"Yusuf and Shane were super helpful…"

Yusuf and Shane were super helpful after we moved out, assisting with some remaining admin. Lovely guys, Shane especially from day 1 of us moving in!

"The staff was amazing especially yusuf…"

The staff was amazing especially yusuf he really helped me a lot

"YC Sun"

Been living in Canada Gardens for more than a year. Throughout the year, the resident team here would take real ownership on whatever cases your raised. On my recent experience with solving an issue of my flat, Resident Manager Scott was very professional, took extracurricular dedication to jump on board and make sure everything met my expectations and fixed in a timely manner. Assistant Manager Sofia also took good care of the progress while Scott is on leave. Also shout out to Resident Associate Shane for the cheerful smile whenever I pass by the reception desk!

"Atik helped us find our new home"

Atik helped us find our new home. He did a virtual call initially and showed us a number of properties to match our criteria. Everything was very smooth and he made everything very easy. He was also on hand to support with the application process and to answer any questions. He was extremely professional. Thank you.

"Stay away!"

This is by far the worst place I have ever lived in. Yes everything looks beautiful on the outside. They hook you in with promises and paint you this perfect place to live but it’s a scam.
Every single person you deal with is ignorant. They make you sign an absurd contract that you can’t get out of unless you wanna pay thousands and they will chase you down and sue you for a couple of thousand pounds!
Sick inhumane people,sick place!

"Do yourself a favour- run a mile from Quintain!"

This is by far the worst place I’ve lived in London. Terrible wifi, amenities with tariffs?! The Residents Team are completely incompetent and without purpose. They are at the main desk purely for decoration. They never answer the phone, address any issues or queries. You will wait weeks for an email response, if you manage to get one. There’s a reason they had to advertise in the lifts to add a good review on Google and be in with the chance to win an Amazon voucher, because no-one in their right mind would give this place a good review for free. Moving out has been an incredibly stressful experience. We nearly lost our current place because it took the Residents team weeks to provide a simple reference after being chased by email and phone. The list of their failings is endless. Do yourself a favour run a mile from this place!!

*Edit to reply to message; I lived in the apartment with my partner and you will find issues registered under his name if you look. I have screenshots and call history to show how many times calls and emails have gone unanswered etc. My bad that it was HomeViews instead of Google. The reference request was submitted by my partner and also by the third party that we were moving to. Again they emailed several times and then started contacting us to follow up with emails and calls as well, as our new place was only reserved and we could lose it without the reference. I have never had that experience in any of the previous 4 places I have lived in London. I don’t understand how no-one replies when there’s always someone sitting at the desk.T he customer service is non-existent. I didn’t even include in my review the debacle with getting our deposit back but I have wasted enough time stressing over this place. I stick to my advice- avoid, avoid, avoid!

"All that glitters is not gold"

The design is really good (that is what lures people into signing up for this absolute mess of a place). Building management and property management are abysmal, to say the least.

1. The internet service is a joke, it's worse than dial-up. And they changed the service provider with a lot of pomp and glory (all that glitters) only to bring an even worse one (is not gold). And no you cant have your own broadband.

2. It took them 5 months to fix our doorbell. They have a fancy app to record all maintenance issues (all that glitters) but they very conveniently close cases without fixing or contacting you (is not gold).

3. They have fantastic facilities like a rooftop terrace, work-from-home pods, and plant pods - but everything is paid. £50-£100 an hour for some of them. The free gym has very few basic machines for all the buildings.

4. The reception area is stunning, but if Quintain is thinking of cost-cutting then the receptionists can easily be replaced by dolls. No matter what you ask be ready for the most unimaginative and uninspired responses for " I cannot help you".

5. The management is the most inhumane customer support team I have experienced - We hate moving and would have ideally extended our stay despite all the problems, but the agent took weeks to respond to our emails, so we couldn't extend our stay as it was too late, putting immense pressure on us to find a new place in such a short period and challenging rental market.

We nearly lost our booking into a new place, because it took 23 days to provide a tenant reference (never failed a payment, never had any complaints)

Now that we have moved out, it took us 13 days of chasing to get ONE email about our deposit refund, to which I responded immediately and never heard back. And they want to deduct half of our security deposit for mostly natural wear and tear. Like they want us to pay for painting the whole apartment, and pay £210 for cleaning when we left the place as we found.

THE BIGGEST SCAM EVER

"AVOID AVOID AVOID!!"

AVOID AVOID AVOID!!! An absolute scam - false advertising, an unbelievably absurd and unreasonable contract with awful support and 0 understanding. Lived in London for 10 years and this place will leave you with solicitor bills and a court case. If you do anything right when looking for a house just PLEASE avoid Quintain Living!!!!!!