"Too expensive"

Too expensive, not worth it. Took months to hear that our claim was denied. It cost over $300 for nothing. We canceled our reservation five months in advance, and one member of our party died, and it still didn’t matter.

"Horrible, unethical company"

My stay was canceled by the agency I rented through, I the renter didn't request the cancellation. I called to have this undone and the room had already been booked by someone else. They kept my money. I emailed them and never heard back. I emailed Redsky and never heard back. How can my reservation be cancelled without my request and the reservation be taken so they clearly didn't lose any money and they keep my money? I ended up booking same days somewhere else for that weekend because of this and now still missing my money. Money I need for my kids!
Following their comment: there is no documentation to provide when I didn't request a cancelation. It was cancelled by Ryson Rentals and immediately booked by another party. Despite my immediate request to NOT cancel the reservation. It has been 60 days since this incident, way past the 30 your policy states.

"Terrible company"

Terrible company. I filed complete paperwork with Doctor's form in April. It is the end of August and it's been in "final review" for 3 months. I am filing with my credit card company to dispute the payment since they have been uncooperative.
Edited 9/12/22 to say I was finally paid on my claim.

"Denied even when delayed over 24 hours"

I have bought travel insurance through my vacation realty company for the past 20 years and will not be purchasing it going forward. I sent in detailed paperwork stating that my original flight was delayed 187 minutes (due to weather) causing me to miss my connecting flight which resulted in American Airlines automatically cancelling my flights and rescheduling me for a flight over 24 hours later. My claim was denied because they said my flight was only delayed 187 minutes and are not taking into consideration that there was absolutely no way for me to get home before 24 hours since there was no connecting flight to get onto until 24 hours later. My claim meets the criteria for being delayed over 12 hours; however, Red Sky is not able to honor their own policy. I was told I could appeal the claim; however, I submitted everything correctly the first time, and they just need to take all the information into consideration beyond the first delay that caused the chain reaction resulting in the 24 hour delay. Extremely disappointing experience.

"communication is TERRIBLE!!!!"

communication is TERRIBLE!!!!! Got claim papers on july 12 2022, Had them back july 14 2022. They said that they received them and would get back to me. Here we are 8/23/2022 and they sent me something about my doctor paper work was not there But I got a confirmation saying that they received the doctor papers when I sent them. I guess there is only 1 person in this company that can help me her name is Crystal. Called her at least 6 times to get answers but she is eigther at lunch (at 3:30 in the afternoon or is not there yey at 10am or 11am in the morning.) Called today and Crystal was not there. agent told me everyone is new to the company. 7 weeks into my claim and no answers.

"Fête compagnie aérienne la meilleure de…"

Fête compagnie aérienne la meilleure de tous les temps est-ce que vous savez que vous pouvez avoir une réduction des 10 % alors que aucune autre entreprise encore une autre compagnie aérienne peut le faire donc si vous voulez voyager en toute sécurité en toute prudence partez dans cette compagnie aérienne

"Nervous about Red Sky Travel Insurance"

After planning our trip to the Smoky Mountains well in advance, I was diagnosed by my doctor with Covid-19 just three days before we were due to depart for the trip. Having purchased Red Sky Travel Insurance when booking our reservations, I immediately submitted a claim with the proper documentation on May 19, 2022. In my case, this was screenshots from my health providers MyChart app including the lab test diagnosis as well as my doctors letter stating I could not travel due to the illness. One week later my claim status was updated that the claim was in the final review stage. Since then, each contact with RedSky has been a brush off with no new information or estimated time to finish the claim. I understand delays due to covid, but it's been quite a while with no new information. After reading negative reviews about Red Sky that sound all too familiar, I'm quite nervous at this point about placing my trust in them to honor my claim. Updated 8/18 Red Sky paid my claim.

"Ikon"

Red Sky provided an easy on line method for submitting my claim. It was somewhat difficult to get in direct contact with the Pre-Adjuster and Adjuster. Forms were labeled as Travel Insurance although my claim had to do with my Ski Pass. This was confusing to my Doctor's Office. Communications sometimes took several days, but once contact was made Red Sky personnel were professional, courteous and helpful. My questions were always answered. When my Doctor submitted documents that were inappropriate for claim, adjuster contacted me by Email, and I was given time to contact Doctor in order to get documents filled out appropriately and submitted. The process took longer than I had hoped, but was settled in a fair manner.

"Worst experience"

Worst experience. Ski trip scheduled for early January. Direct family member of a traveler had Covid and the trip was cancelled. It took six months, diligent follow-up, and an appeal to finally get reimbursed. Terrible response time and unreasonable expectations. They were only looking for a loophole to not have to pay. Don't use this company if you can avoid it.

"It took 3 months to get a refund"

It took 3 months to get a refund. The reason for cancel was my husband died and this was ridiculous!!!!!!!!