"No Protection for vulnerable customers…"

No Protection for vulnerable customers from ASB!
Been reporting ASB since December 2024, ASB manager Andrew Wylie made things worse so after having lots of harassment from my neighbours because of how he handled the ASB complaints and they included Hate Crime we now have no downstairs windows after my home being attacked last Friday morning.
I have previously sent in all the evidence and even dealt with Kareece ASB area manager who was also very victimising and non sympathetic of how her Manager has caused all of this, he has still not been dealt with over his conduct either and gone to another role within PFP.
And even after months of video evidence PFP refuse to take any legal action this has made me make the decision to put my daughter into a supported living placement because I cannot keep her safe.
All thanks to PFP and a neighbours partner who apparently doesn’t live there but has mysteriously been there every day since they moved in .
So a sitting Target right now !

Disgusting treatment of a vulnerable family!

"Been a tenant since 9/12/24 I have…"

Been a tenant since 9/12/24 I have cancer copd and other illness i have had a lot of issues with this 4 year old house and a lot have been repaired with brilliant staff but the main issue which I reported on the 5th of January as still not been sorted which is the house being very cold with my illness one thing I can't cope with so resulting in be being unwell on a regular basis I was waiting 4 week for a roofer to come and inspect my installation in my roof then on the day at 2pm was cancel and put off again till the 12th of may why go to the back of the queue when they cancel on the day after keeping my carer here waiting with me from 8am so not pleased Paul knight

"Dave @ White House Park "

Dave, Jimmy, Charlotte and the team at WHP have been amazing. Seamless transition into our new house and an outstanding service for almost 7 months, snags seen to in a timely manner and everyone does their utmost to help in any way they can. I'd give 6 stars if I could!

"Very happy and a special thanks to the lovely Jo! X"

Coming from an absolute nightmare area and rough landlord we have been treated with nothing but kindness and every communication has been met. Joanne who done our sign up was fab and such a kind soul, thank you Jo.
I honestly cannot tell you how happy we are with our new home and how happy we are with places for people. X

"Why can't I live how I feel safe."

Your idea of fixing a repair is to bodge it up and go, that's ok but within weeks it needs doing again . Also I have lived in my flat for over 20yrs and now you you want to review my tenancy. You must understand that not everyone lives in a minimalist home, some people feel safer with their things around them but you don't want to acknowledge that.

"Failing tenants "

When are 'people for places' take responsibility for their tenants living conditions, nobody should have to live with constant noise that goes over and above the acceptable level and has done for several years
Complaints are not being dealt with properly
Appointments are made to visit and take action and then it's a no show
Everybody deserves the right to live peacefully in their own property

"Raised a complaint about noise 6 months…"

Raised a complaint about noise 6 months on they have done nothing they ask you to log evidence which i have done for 6 months then say they advice you to go to council as they cant deal with there tenants
Raised a complaint and asked for it to be stage 1 so i could go ombudsman it was ignored so have raised a further one on councils advice they also have told me to go to the ombudsman which i shall do
The environmental health advised that places for people should be dealing with the problem and are failing there tenants
Cctv and noise nuisance the tenants were written to to remove and its still there and PFP do not carry on and enforce what they say in letters tenants ignored appointment with pfp and yet pfp again have done nothing
So here we are i now will take this to higher authorities as
Pfp are failing there tenants

"I'd give zero stars if it would allow"

I'd give zero stars if it would allow. Fence came down on 8th December 2024, had to keep chasing every week for the past 10 weeks raised 2 complaints that no one can be bothered to reply. Eventually got a date 23rd June 2025. Over 7 months to put up 3 fence panels!

"I'm contemplating purchasing a shared ownership property…"

I'm contemplating purchasing a property through shared ownership with P4P but these reviews are awful and really putting me off but the property is gorgeous in a great location but am I make a big mistake

"Appalling Customer Service and Failure to Follow Policies"

I have had an extremely disappointing experience with P4P regarding their customer service and failure to adhere to their own policies and procedures. I first contacted them via email on 26/11/2024 to raise serious concerns about persistent damp and mould issues that we have been experiencing for over a decade. I requested that they contact me to discuss the matter, but to this day, no one from P4P has reached out.

Following their complaints procedure, I officially logged a complaint on 06/01/2025. However, to my astonishment, they have refused to acknowledge it as an official complaint, repeatedly citing that they are experiencing a high volume of customer inquiries. Despite numerous follow-ups, it is now March 2025, and they have yet to contact me or formally register my complaint.

As someone who works in compliance and policy, I find it highly unusual—if not entirely unacceptable—for a company to refuse to acknowledge a legitimate complaint. Upon reviewing their complaints policy and procedures, it is clear that they have failed to follow their own guidelines. Their disregard for customer concerns is deeply concerning, and their justification of being “too busy” is simply unacceptable.

It has now been approximately 45 days since I attempted to log my complaint, yet they still refuse to recognise it. As a result, I will now escalate this matter to the Housing Ombudsman in the hope of finally receiving a response.