"This group was so professional and a…"

This group was so professional and a joy to work with. Keke was great in trying to find exactly what we needed. We will be coming back.

"Kerry is a great and up lifting person"

Kerry is a great and up lifting person

"Horrible, unprofessional customer service"

Purchased a sofa set on Tuesday evening. Delivery was set for Friday and someone was supposed to call me within 24 hrs to schedule delivery. On Thursday evening I called the actual store to figure out what's going on since no word for almost 48 hrs. The salesman told me that there was nothing labeled for me but I was lucky they had stock but it wouldn't be delivered until Saturday afternoon now. I was also informed that the delivery guys would come and haul away my old couches for $20 no problem. Come Saturday the couches are delivered but the 3rd party moving company that was hired to bring my couches REFUSED to take away my old couches because they had other deliveries to do. When I called the store, the manager Mike didn't offer any kind of customer service or apology of any kind. He just kept saying that we don't haul away for which I kept saying that's not what I was told until he said it today. I couldn't remember the name of the salesman I spoke to so he didn't want to hear what I had to say. Then he told me my only 2 options were to keep the old couches or to call the county to get the couches hauled because I was lying and nobody told me that my stuff would get hauled. I get accused and called names because you don't want to honor what someone in your company told me just to retain a sale? I would've rather purchased from another company that offers professional services and courtesy to their customers and thus retain them. Definitely not worth the hassle especially after spending hundreds of dollars on their products.

"BAIT AND SWITCH"

Bought Whirlpool dishwasher, used 2-3x week, stopped working in less than 3 years. Bought a replacement from them, this time stainless interior. SIX in stock. Showed up the next morning and was told they don't have it but feel free to browse and pay $200 more for the equivalent on the floor.

BAIT AND SWITCH
RUN!

"Anjelica and staff were extremely…"

Anjelica and staff were extremely helpful. This was our last place to look after 3 days of shopping for a new refrigerator ~ BEST prices ever.

"I sent in a review recently but now I'd…"

I sent in a review recently but now I'd like to change it. Ryan at the Electric Road store took care of me and my problems. Super friendly and helpful. Im Glad I purchased from the Electric Road store. My problems were coming from the Salem store. All is good now and I'm pleased with my purchases. Ask for Ryan! He'll take good care of you.

"I bought a Hotpoint washer [529.99]…"

I bought a Hotpoint washer [529.99] from American freight on 01/09/2023 it broke not even 3 months later. the GE repairman said he has never seen a washer break in this way. if I could give less than one star I would they don't deserve even 1. the recite says all sells final because they would be out of business refunding all the junk they sell. I highly do not recommend anyone to shop here. already spoke to a manager just goes to show the shady way they handle defective appliances

"Bought a dryer, but it didn't work, and the manager doesn't want to give me a refund"

I bought a whirlpool gas dryer from an American Freight store less than two weeks ago, and the dryer does not function. I tried all the different automatic and manual settings, and it does not work. It takes over 4 hours to dry a small load of active-wear clothing.

I've been reaching out to the store where I bought the dryer since last week and finally got a hold of a manager today. I told him I would like a refund, and he said he would not refund my money. The manager said to reach out to Whirlpool and have them send a technician to repair the dryer.

The entire point of buying a new piece of equipment is to not have to deal with repair issues, especially when you bought it a few days ago. They said the equipment would work, but it didn't, and the store doesn't want to refund me the $582.99 I spent. I don't trust this company at all anymore. It should not be this difficult, to get a refund for a product you just bought that does not work.

I don't want to do any more business with them. It is expensive getting a dryer to and from a store. This situation has been a headache.

After hearing that the American Freight Broadview store would not refund me my money, I reached out to the American Freight Corporate office. Corporate said they could not do much, and it is the decision of the Broadview store if they want to refund me the $582.99 I spent on a dryer that does not work. What is the point of having a customer support team if you can't even support or listen to your customers? The corporate staff I encountered were only trying to get me off the phone and transfer me to the Broadview store. I only had one good experience with corporate staff, but the rest of my experience with customer support staff was awful. They were rude.

How is it fair, that I paid almost $600 of my hard-earned money for a piece of equipment that doesn't work and cannot even get my money back?

"I bought more than $4200 dollars from…"

I bought more than $4200 dollars from this store, which I paid immediately in full as soon as I ordered my furniture, my order was sent too late, incomplete, and some things were wrong or did not work.
Well! The issue is that in my order I ordered two folders, which I never received and they never returned my money.
The sales director (Anthony Harris) asked me to send him an email when he saw my very negative review of this store, supposedly to fix the situation, and I took the time to write him in detail about everything that happened, but nasa "I guess I just He responded to my review to look good"
This store has not the slightest intention of doing the right thing.
I HOPE AND THEY TAKE IT OUT OF BUSINESSES!

Compre de esta tienda mas de $4200 dollares, que les pague inmediatamente en su totalidad tan pronto ordene mi furniture, mi orden la enviaron de masiado tarde, incompleta, y algunas cosas estaban equivocadas o no servian.
Bueno! El asunto es que en mi orden encargue dos carpetas, que nunca me environment y que nunca me devolvieron mi dinero.
El director de ventas (Anthony Harris) Me pidio le enviara un email al ver mi muy negativo review de esta tienda, supuestamente para arreglar la situacion, y le me tome el tiempo de escribirle detalladamente todo lo sucedido, pero nasa " Me imagino que solo dio respuesta a mi review para verse bien"
Esta tienda no tiene ni la mas minima intencion de hacer lo correcto.
OJALA Y LA SAQUEN DE BUSINESSES!

"From inside the store with Treg &…"

From inside the store with Treg & Tyler, to the men who delivered my items, my experience was exceptional! Everyone was very personable, helpful and supportive. The men who delivered my items were very conscious of space, not hitting anything. They even were so generous & kind to help me with putting felt pads on my items & upright them so I didn't have to figure out that myself. FABULOUS experience & highly recommend American Freight! THANK YOU!