"THEY DONT EVEN DESERVE 1 STAR"

THEY DONT EVEN DESERVE 1 STAR. WHY WHEN I KEEP CANCELLING A DIRECT DEBIT DO THEY KEEP RESETTING UP AND I HAVE TO GO THROUGH BANK TO GET MY MONEY BACK. HOW CAN I STOP THIS??? ROGUES! NO IDEA WHAT THEY ARE TAKING MONEY FOR

"Never heard of them avoid like the plague"

Never heard of them, zero communication tried to stay with British Gas. They wouldn’t allow a move crap company they should be reported for their behaviour crap company

"Fraudulent Company!"

Fraudulent!

Bunch of bandits operating under OutFox The Market.
Like others on here, had a notice of account transfer to FoxGlove. Never did, never heard of them. Spoke to my current provider (Octopus) and they have quickly initiated rescinding the transfer request.

So kudos to Octopus for brilliant customer service again in delaing with this (like I would change from them) and to the directors of OutFox, maybe try and deal with your OfGem fines without stealing customers?

"Unrequested transfer"

Like many others here I had not heard of Foxglove energy until I received an email from my current energy provider saying they were sorry I was leaving.
After inquiring who was requesting the transfer it turned out to be Foxglove.
This is disgraceful and surely illegal.

"Incorrect supplier switch request"

I got a "Sorry you're going..." e-mail from my current electricity supplier at 18:44 on 14 Aug saying that I was switching to another supplier on Mon 19 Aug. Because of the short timescales I had to let my current electricity supplier know within 24 hours (by 15 Aug) if I hadn't requested the switch of supplier.

I've let my current electricity supplier know that I didn't request a switch - I haven't visited any comparison sites or spoken to any sales people.

It turns out that the switch notification came from Foxglove Energy Ltd. I've never had any contact with Foxglove Energy Ltd but would have ended up being their customer if I hadn't been able to respond to my current electricity supplier e-mail within 24 hours.

It could be a genuine mistake - someone near me selecting the wrong address from a drop-down list - but why haven't I received anything in the post if that's the case. If it was a genuine mistake, Foxglove Energy Ltd should do more to check and confirm the supply address before initiating the switch.

Looking at recent reviews makes me wonder if it wasn't a genuine mistake?

"Shocking experience "

I have a similar story to the other recent reviews. EON informed me that Foxglove had taken over my supply against my wishes and they gave me a contact number. I did some research and rang the number given to me by EON. It turns out Foxglove are Outfox The Market, I rang them and was told that they didn't do the switch it was Switchcraft and as EON have applied for my supply back there's nothing I can do I don't have any rights under the Erroneous Transfer Charter, so if you look at that on Google there are rights they have to send your £30 by way of compensation, don't have to pay the bill for the utilities that you've used while you were with them, they have deadlines and if they don't adhere to those deadlines they have to give you further 30 pound conversation and possible further £30. Apparently though, because they didn't do it and it was Switchcraft, I still have to pay them (I will not) Also my case can't now be treated as an erroneous transfer because EON have got my supply back. I will just go into Ofgem and the Ombudsman. This should not be allowed to happen.

"0 stars!!!"

0 stars!!!
My energy supply was switched without my consent from E-on to Foxglove, by a third party called Switchcraft who have a previous tenants details. none of them are taking responsibility and E-on are telling me that my switch was not erroneous and are trying to charge me £150 in exit fees when I never authorized or could even foresee this happening. I am currently in a bureaucratic loophole and will be taking it to ofgem and the energy ombudsman to investigate

"Warning!!!!!!!"

I received letters from Scottish Gas saying they were sorry I was leaving them....News To Me.
I phoned them immediately. I was yold a conpany called Foxglove Energy were taking on my supply.
I said,in no uncertain terms that I had not authorised any such thing and as far as I was concerned there is criminal or fraudulent activity involved.
How did they obtain my details? How can they transfer my direct debit without my consent or contact?
I am on the way to my bank now, Scottish Gas have put a Rescind Order on the transfer.
Something is very wrong with this company.

"NEVER EVEN HEARD OF THEM"

This company has tried to take £163 from my bank today,I’ve never even heard of them,phoned my supplier to be told I had cancelled my direct debit with them how can firms like this get away with things.
Can’t get hold of these people it’s constantly engaged I’m disgusted at them

"Never heard of these scammers but they…"

Never heard of these scammers but they fraudulently told my energy supplier I requested to change to them. How is this allowed and how did they get my details hope they get shut down