"I love 💕 my trike"

I love 💕 my trike, it was worth the wait. I see from other reviews it was late, I ordered in May too but Covid was an unprecedented situation For all companies big and small as well as the demand and for bikes, It’s not a huge company, I live next to 4 shops and you still had to wait several weeks to purchase Bikes then a few weeks to put together They are snowed under . I did get communication and sometimes I had to chase up too, but I totally understand. This hasn’t taken away, The products are great quality, The company is pleasent to deal with. Thank you, many people are hoping to purchase off you too. Iam so glad I found you.

"Great trike and customer service"

I love my new trike, it's great value for money and stylish! Delivery was delayed due to Covid but Buytricycle were quick to reply to my e-mails, and keep me updated. I recommend

"Delay & no communication"

We ordered a trike (#16832) in early June, with a delivery date of 20-25 July.

To be delayed with deliveries is understandable, given the circumstances, but to not respond to phone messages or emails asking when to expect it is very poor customer service.

From reading similar reviews clearly there are issues with keeping up with orders due to staff shielding, yet the website is encouraging new purchases with no indication of delay.

"Do not order!"

Ordered my Trike back in May was advised it would be delivered between 25-30th June. The date came around and I had no communication to tell there would be a delay in my delivery. I sent them a email to find out where it was. They replied to advise they were struggling and it is would be delivered between 30th-3rd of July same thing happened again. This time they offered to send my helmet I ordered out for free, so they have me a refund on my helmet but they would still send it. I thought that's fair. Came to the last date they had given me and nothing again so I emailed them yet again this time it took around two weeks to let me know when I would get it. But they had offered to send some free accessories with the Trike and my helmet. The Trike finally arrived 2 months after they had promised but no free accessories or helmet. So now I'm struggling to find out when these will come they will not answer my emails. And I'm fed up of trying to deal with this shambles of a company! Do not buy anything from here they will never update you on anything!!

UPDATE - they have emailed me saying my free accessories are on the way (no date given) but the helmet I ordered will not come as they have refunded me because it was out of stock! No you refunded me because it was a gesture of good will and now I'm not even getting that! Joke!

"Ethical Business"

I had to wait a long time for delivery but now own this amazing machine.
Generous company in hosting an online raffle for a trike, which I won. I've upgraded to Electric and just received the Battery for it. I'm delighted to be able to use it to its full potential now the motor is working. What a fantastic machine. The only negative about it all is that there can be quite a delay due to demand which is understandable as the Scout is one of the best Trikes around. I'm also very grateful for all the extras thrown in by Buytricycle.

"I got my refund today"

I got my refund today , the company have delay with deliveries because of covid. I hope everyone will get their bikes soon. I have lots of friends that order tricycles and they very happy with them , iam looking to have one for my son too asap they will have in stock.
PAULA.

"Poor customer service and communication"

I placed an order in May 2020, and expected date of delivery was 6 - 11 July. I have not received any communication or reponse to phone calls or emails to say why there is delay or when it is due to arrive. Reading other reviews I am now concerned that this is common and there is no-one wiling to respond to query. This is an appaling service, and basically taking full money without knowing when there is have no intention to provide the tricycle.

"Ordered a trike in March and was due to…"

Ordered a trike in March and was due to be delivered 20th June
No bike received no communication
I emailed and was advised there’s was a week delay
Week came and went no bike I emailed twice then received a reply saying there’s was another week delay
Waited a week then received another email saying there would be another delay
Asked for a refund on Monday and still awaiting the money today
So disappointed with service and now have no bike and no refund!!!!!

"Update - Bad customer communication!"

Update 4th August:
Changed to 5Stars!

The bike was finally delivered but unfortunately it showed unfixable production issues.
From this point the communication went well!
Problem was solved to my favor! Great Job!




Bad customer communication!
Got automated e-mail order confirmation a month ago and tracking number for shippment 3 weeks ago! Still waiting for the delivery of Order # 16834, June 11 or any feedback. Neither responding to emails nor giving any updates or even picking up the phone. What is going on? If you have trouble be honest and say it! I am ok with delays but not getting a glimps of a reaction after taking my money quickly is a NO GO!

This bike is for my 5 years old son with disabilities and he is more than frustrated!

So please, feedback! The real reasons and when I can expect the shipment. Other companies are Covid-19 impacted as well but their communication is way better.
Thanks!

"An excellent and well built trike"

We recently purchased a Scout electric tricycle and have been delighted with the build quality and functionality.
We have found this to be a really solid trike and it is in daily use.