"OK the end of a long saga but today…"

OK the end of a long saga but today recieved my free parts.
Plus I also got as a extra a free front basket, a horn and a handlebar mirror.
So BuyTricycle came good in the end.
Thank you. Now after 4months I can start riding my trike

"Frustrated customer …"

I ordered a tricycle two weeks ago and the bike box had a female name and address, only to find out after research and checking it’s the company address. The box had distinctive smell not of a warehouse which Lingered throughout the home. It was hard to get in contact with the company , it took several attempts via email and phone before I got through to anyone.I was then told I had to send it back with the courier the bike was delivered through for a return/refund. I only received confirmation of a refund, once I had to contact them again via email to query my refund.

"Poor after sales service"

08/07/2021 - updated review to say that I have now received the tricycle cover but still no pot of paint but honestly I give up and cannot be bothered with this anymore. *** I ordered a tricycle as a gift for my daughter who has Autism. It was one listed as cosmetic damage but that didn't worry me as we were promised a free tin of paint plus the "free" accessories (the ones no one else seems to get either!)... She can't ride a normal bike but it was a big expense for us so naturally I looked for the best price. We received the tricycle, they forgot the back basket but did send it. But I have been emailing them for two months now regarding the paint and rain cover and I just keep getting false promise after false promise that it will be sent. I tried calling today twice but the phone goes to voicemail despite their being "open". I left a message so will update if they reply, but I have really had enough so its time for a few reviews to be left about this company. We are now stuck with a tricycle inside which we cannot chain and store outside because we have no cover as promised. Very disappointed with their lack of customer service. If this purchase had gone well, I would have recommended them to friends and family.

"I'm a satisfied customer long from 2019…"

I'm a satisfied customer long from 2019 brought adult tricycle 24"wheelbase Scout brand for my work to carry extra stuff,its one best benefits as you stop u don't need to get down just seat comfortably have a look your mobile, drink water n move further it's nice to ride,since from my purchase my tricycle running more than thousand miles n still its colour didn't fade up except some wear n tears tyres,chain,breaks only just during this years bad weather I didn't saw throughly and missed drive side Domed nut n gradually other nut loosen n I noticed because of whobly wheel,so I contact on email of buy tricycle n got quick response saying that they r sending me couple of Domed nut at the same time I ask for disc break shoe pads n all delivered free to my home,I'm very grateful about what they care for their customers,thanks again

"I love it!"

I love my trike! I had previously had a manual one but as I live in a town with many hills I couldn't manage it so changed it to the Scout electric. Now there are no hills. It's like someone flattened them all. It's so easy to ride once you get the hang of it. To start with I couldn't keep it in a straight line 😁. It will turn on a sixpence. I fully recommend the trike and BuyTricycle. Get one!

"Not the best experience."

I really wanted to give them a better review but I must be honest, the experience has not been great. After waiting about a month for them to get stock in on adult trikes, I reached out to them on Facebook to see how much longer the wait would be. They said when they expected stock then asked what colour I was after. I said blue, and what luck, they said they had a blue trike that had some cosmetic damage, that they could sell me for £50 less, and that they'd paint the affected area and it wouldn't be visible. They said it would come with all new parts and all the accessories all the trikes come with. Seemed like a great idea, so I purchased it. When it arrived I decided I wanted to build it myself, as a fun project. After all, we have a bike stand, and are no strangers to bike repair and maintenance-- we have 5 bikes between the two of us.

First issue I encountered were the missing items. Of the big things, there was no stem for the saddle, and no rain cover. I contacted them, and they apologised and asked if I'd unpacked the smaller box. I said I had...and there was no response, no "we'll send you a stem and cover right away," nothing. So I messaged that I'd also like to buy some paint to touch up the numerous scratches and chipped paint. They replied they'd send me some free paint with the stem. So OK, cool, at least I knew they were sending the stem then.

The instruction manual is awful. It SEEMS comprehensive at first glance until you realise it doesn't actually tell you how to do anything. It is literally just a suggested order in which to do things. I think the most annoying was actually the front tire. "Attach mudguard and front tire. Ensure the directional arrow is pointing the right way."....with no indication of which way that is, is it towards the bike or away? I had to google it, like everything else to do with this trike, because the instructions are beyond vague. The "tools" provided are a joke- there was no chain tool, but we have our own so that was fine. The "wrench" tool they provide is truly, literally useless- it does not fit in the areas where it's needed. At all. Completely unusable, but again, I have my own tools. I'd make sure you do too if you plan to build it yourself. So then I got down to building and immediately discovered the chain they sent was far too short. The drive train on a trike is longer than a regular bicycle, but they sent a regular bike chain (???) I messaged them on fb and asked if they'd sent the wrong chain as it was too short. They asked me to send pictures so in the morning I did so, and sent along a video as well showing how short the chain was. I received no reply, and 24hrs later msgd again. Still no reply. So I rang them. A chap answered and after I explained the situation, said that another guy handled the social media, but after consulting with him he came back and said that he would send me a stem, some paint and a new chain, and it would be with me the next day. Still no cover apparently but whatever, I'm not too fussed about that. So that was fine and it arrived next day as promised-- which was early this morning. It was a different brand of chain, and was very slightly longer-- but still way too short. My husband was quite angry about that and rang the shop a couple times but it just went to voice mail. He left a message but no one rang back. In the end we just took a chunk off the other chain to get the right length. How on earth does a company that specifically sells trikes not send appropriate chains?? It baffles me. There are lots of missing little bits too but they are very minor things that can be sorted with a trip to our local bike shop. All in all though, the experience has not been great, and I am starting to wish I'd bought elsewhere.

"New lease of life."

Bought a bike last Christmas, and it all arrived exactly as expected, on time and as advertised. 5 Stars

"Say yes to buytricyle.co.uk and Scout trikes"

I cannot recommend buytricyle.co.uk highly enough. The trike itself is beautiful. Stable and steady, unlike the shorter, narrower, heavier and vastly more expensive version from the (different) retailer I tried initially.

Can't go out on it without people commenting on how lovely it is, or literally flagging me down to ask where I got it. Thinking of having leaflets printed and demanding commission lol

And it's even better, since I got the electric conversion kit a few weeks ago, a few months after getting the pedal-only version. That, plus the 4-hours of free cycle confidence training I got via the local council means I'm doing ~20 miles of cycling every day, and loving it.

Can't ride/balance on a bike, but this is perfect and is getting me fit at the age of 50, as well as giving me freedom and the ability to avoid catching covid on public transport, which I previously used to get to work.

There were a couple of covid-related delays with the initial order last year, but they were really helpful, and have been completely prompt since.

Love it to bits. 11 stars! :)

"Happy Days on the Road Again"

I can honestly say this is the best company I have dealt with. The Customer Service is second to none. I ordered a Trycycle in October 2020 and it was delivered within a week. The quality and adaptability of the Trike has given me so much exercise and pleasure, the whole customer service experience has been exceptional. I would not hesitate to recommend 'Buytricycle' to my friends and family.
A Big Thank You from a very satisfied customer.

Tracy O'Toole

"Love my trike."

I was impressed by the speed of answering email questions before I ordered. Tho trike delivery was a bit later than stated due to covid restrictions, it came very quickly after confirmation email. With completely free postage to the Highlands of Scotland which is rare, it was a huge plus.The added extras of cover, pump and security chain were there as promised, as was the recompense for having to wait beyond delivery time of a light and bell but, to be honest, I will be replacing them when I can as they are not of comparable quality. Assembly was difficult with not so much help from the instructions as was indicated. Perhaps using a cycle firm to assemble the trike, would be easier and a lot faster. I find there are lots of good things about this trike: the colour appeals to this elderly woman, handlebars can be rotated towards the rider, seat lowered or heightened to suit, and a super-easy working button for gearshift up, with another lever to go down. I have been out every day since my trike arrived two weeks ago. Getting used to the feel of a trike whilst gaining more confidence each outing, has allowed me to get further from home. I absolutely love my trike.