"Fantastic service"

Fantastic service. Ordered a trike late on a thursday night and it shipped to ireland arriving on Saturday. very impressed. Beautiful trike too. Strong build, sturdy and the blue is a fabulous colour. All round very happy. So is my son. Added extras a great bonus. Free cover, lock and light. Delighted.

"Where is my tricycle"

Ordered a electric tricycle for my wife on December 9th 2020 and paid a deposit of £50 to pay balance later
We were told there may be a short delay before delivery predicted at end of January. Ingrid was Sent a Bill via email requiring the balance. This was duly paid and a delivery date was set around early February this came and went so she contacted them again and was given a parcel force tracking number supposedly for end February but hey Preston no item received by parcelforce
I have Sent the company an email on behalf of my wife today(March 3rd) asking where tricycle is and stating i may contact trading standards and seek legal advice I await a reply
Several trusting reviews are not brilliant for Buytricycle and I can see why My personal advice to any one is to avoid this company like the plague they cannot be trusted and need tuition in communication skills
It's such a pity as they seem to have good products

Update I've changed my rating to 3 stars manly due to quality of the trike is. I doubted the last Parcelforce number was ok Bike arrived ok

"Awful experience"

Awful experience. In January I have payed 300 pounds for the trike. Never received it, after my emails (the phone number is unavailable) I was informed about the "delay" and was apologized - plus informed about additional item I will receive as a compensation. When nothing had happened within another weeks - I've asked them for money refund. Then they asked me to wait a bit longer, and offered to me 10 percent discount. I have agreed (against my better judgement), and than I have received information the parcel has been sent plus tracking number. When I have emailed the shipping company, they replied me the parcel is still at the sending address (nearly a week later). I am fed up. I asked them for immediate money refund. I seriously think about reporting it.
Well, the package has come and waiting for assembly service I have noticed there is no cover I payed for...

"Excellent service"

Excellent service. Tricycle arrived two days after ordering. When contacted, a small, missing part was delivered the next day. Courteous and helpful staff.
Just had my first ride in the village and got lots of compliments about the trike. Looking forward to using it a lot as part of my exercise routine!

"2 months later, no bike and partial refund"

Update 31 Aug 2021: The cheek of this company, they've contested my review with TrustPilot, citing they believe I've never had any dealings with them! I've sent all the relevant printscreens to TrustPilot, inclusive of the reference of my complaint to Trading Standards. I hope TrustPilot are clever enough not to fall for their schemes, where they contest true complaints which show them up for what they are. And to quote the email from Trustpilot:
"Hi Sara A.,
Thanks for taking the time to review buytricycle.co.uk on Trustpilot.
buytricycle.co.uk has flagged your review because they aren’t sure you've had a genuine experience with them. Please help us verify your review by sending us documentation showing your buying or service experience with buytricycle.co.uk."

So who's flagged my review for it to be removed? Clearly not Trustpilot, unlike what they've replied!
Deal with this company at your peril.
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I ordered a tricycle on the 28th Aug 2020, with an expected delivery date a month later, between 20-30 Sep 2020.
On the 30th October, I rang them, and they said I'd receive it a week later, but alas, it did not arrive.
On the 19th October I rang them several times and left a message, with no reply.
On the 21st October I rang them, and they told me the colour I'd picked was no longer available, and that I could pick another colour.
I sent them an email enquiring which colours would be available for immediate delivery, with no reply.
I then received an email on the 27th October, stating my order had been cancelled and reimbursing me partially.
I have raised a complaint to Trading Standards, and have asked them to be reimbursed in full.
They're rogue traders, don't waste your time!

Update on 10 Nov 2020: I've been reimbursed in full, and I advised the company I'd raised the matter to Trading Standards. Their reply just took the mickey, they clearly have been getting away with this for a while!
However, I did some digging and found them selling on Ebay and on Amazon, all under different names. I added this information to my complaint to Trading Standards. It seems their other names are known already, at least 5x.
I've also alerted Trading Standards that nowhere on my invoice did they have their actual registered company name or number.
I'm so glad I managed to get my money reimbursed in full, but I'm annoyed that they've been such time wasters.

"Long shipping waits and poor communication but good quality"

Severely disappointed with my tricycle and think it is disgusting you advertise for disabled people. Parts of my Trike are really good quality and parts are flimsy. The mud guards and mechanism that holds the seat in place are beyond flimsy. The mudguards slip down and block the wheels from turning and the seat is moving because the under mechanism (thin, cheap plastic) has completely snapped. Honestly disgusted at this sham of a company.
The website advertises 5-7 days but I had to wait several weeks with 0 contact or shipping confirmations. They didn't even take the parts to be shipped until 3 weeks after it was meant to have arrived. They do not answer the phone number attached to the site and it took me threatening to report them for trading standards to get my order shipped. No apology given.

Their insurance policy is an actual joke. In order to get a broken part replaced, you need to send the whole trike back to them (and of course you pay the very expensive shipping) and they then get to decide whether or not to fix it. They will not accept the diagnostics of any other professional bike shop in hopes you just don't bother sending it back to them.

I have rarely seen a company run with such a low disregard for morals. I ordered this Trike to help with a long-term recovery process and was taken in by their advertisement for disabled people.
Avoid this company at all costs!


Edit: increased my review because the company addressed the issues after this review. They sent me both a replacement seat and a better quality seat.

"Avoid!!!!!"

Avoid!!!!!

Ordered my Scout trike in July and eventually had it delivered early September, later than expected.
I was so looking forward to receiving the trike and getting out and about. Once it arrived I took it to a local bike shop - as recommended, to get it assembled by professionals.
Unfortunately the trike was faulty. It couldn't be built. The shop sent us photos and a supporting letter and we passed back to the company. Who offered to fix it, but we felt our local professionals advice was sound and the bike was cheap poorly designed and manufactured and to return. The build and dismantle cost me £50. The bike was returned in the original packaging to them and we requested a refund of the bikes cost and the bike mechanical fees. We have asked nicely twice and to date have received the bike cost only.
So for the privilege of dealing with this company I have no bike and am £50 out of pocket.
Poor product poor customer service poor communication

"Update on previous review"

Update. Bike arrived and assembled - absolutely love it - mind you, only been on it three times!! I am very, very glad I did not have to assemble it. As a ‘newbie’ to this, I arranged for David, from Saturday Cycles in Wellington market. Even he said that it’s not easy for someone with very limited/or no knowledge of bike building, despite instructions. However, he did a fantastic job and I’m really pleased with it.

"LOVE IT ! Have used it several times a week for 10 months"

LOVE IT !! I've had my electric tricycle from BuyTricycle for a year now and am so pleased with it. I absolutely LOVE IT !! Can't recommend them enough. I don't usually get round to leaving reviews but felt like I had to, as I see they've had a couple of less than positive comments left recently and I just wanted to say how much I've appreciated their good service and put the record straight. I can honestly say that I've found the company to be excellent. Recently, for example, I accidently left my charger outside for several days in a massive rain storm and - not suprisingly! - it stopped working. I rang them, got through in 1 minute, asked if I could order another one and they said they'd be happy to send me one right away without anything to pay! I couldn't beleive how kind this was! The charger was in the post first class the same day. I got my tricycle for Christmas last year, so have been using it regularly for 10 months, and it's going like a dream. It gives me so much freedom, whether I'm using it to cycle to work with a loaded basked on the back, or exploring the local cycle paths. I would highly recommend them. Best Christmas present I've ever received.!When it arrives in it's box, you'll need someone who knows about bikes to put it together (I called our local mobile bike repair man, who just charged me a small sum to put it together. So if it's a Christmas present be sure to leave enough time for this before the big day. )

"I love my trike!!"

I love my trike!!! It arrived about 4 weeks after I ordered it. My husband assembled it (it was way beyond my abilities and the instructions are idiosyncratic) and then I walked it round to a local bike-mad friend who checked it over for me. My trike is beautiful, well made and I get people waving to me as I whizz around. The basket is great for shopping and the brakes and suspension are fantastic. I haven’t quite mastered the gears but I’m getting there. Thank you for helping me to get around safely and in an environmental friendly way. I love my trike!!!!