"Place an order for an electric tricycle…"

Place an order for an electric tricycle in July I have had several delivery dates and even a parcel force tracking number but each time the product was not delivered When I have managed to contact them they have offered some free accessories for the delay but again nothing has arrived Buytricycle do not answer e-mails and there telephone goes to voicemail with the voicemail informing me that it is full and cannot accept any more messages
This is such a shame as the product appears to have very good reviews and my wife was looking forward to riding it I appreciate these are difficult times but all I want is a bit of honesty on when or if they can deliver

"I feel sorry to write here again!"

I feel sorry to write here again!

The service needs better transparency with regards to the time for delivery.

The communication to the company is not easy. I am given a tracking number that doesn’t show update on the parcel even on the day it was supposed to be delivered!

It is ridiculous to delay after committing to a date, recommitting and still could not deliver! If a true time frame is given to the customer, it will be helpful to expect appropriately.

I can’t comment on the make yet bcz I’ve still not got mine!!

Pls be transparent or keep customers more informed.

Update:
I received my tricycle 10 days ago. My cycle assembly person said it is a very good quality trike.
I love getting on it and feel so safe.
I recommend if it is not an urgent purchase.
Thanks.

"really in its own league for quality"

Slow delivery as other have said but the trike is really in its own league for quality, I test cycled a few other tricycles and the scout came out on top all the time

"Be prepared for disappointment..."

I bought this tricycle recently as it seemed to have good specifications compared to other similarly priced tricycles on the market.

It took a couple of months to arrive and the bike came well packaged with bubble wrap everywhere. When I unpacked it I noticed there was a scratch on the frame and fork.

The instructions were not concise, as I was assembling the tricycle I discovered the screws that connect the rear axle to the main frame of the tricycle were missing. I emailed the seller and they sent me the 4 bolts required to connect the axle to the frame.

When I finally was able to continue building the tricycle I noticed that one of the rear wheels was damaged. The wall of the rim looked like it had been crushed inwards, badly scratched and left with sharp protruding edges of metal which could cause a puncture and potential accident while in use. I emailed the seller multiple times and phoned them but they did not reply.

So apart from the aforementioned issues, what do I think of the tricycle? It has good specifications and would have been good value for money but is let down by poor quality control.


POSITIVES

- Gears seem okay once you adjust them, I only had minor issues setting them up.

- Style and colour is nice.

- The folding mechanism seems to be strong.


NEGATIVES

- The bracket that attaches the rear axle to the main body has been welded at an angle that isn't 90 degrees so when you bolt it together the bike leans to the side slightly, I checked this with a digital angle finder and the frame sits at an 84 degree angle, it is very noticeable and off-putting when you are sitting on the bike.

- The rear axle makes a strange clicking sound when it rotates even without the wheels attached.

- The front brakes seem to be very flexible, I mean when you squeeze the brake lever you can see the brake mount flexing where it is attached to the front fork.

- Rear disc brake only affects one of the rear wheels and feels clunky.

- The seat post bracket seems to have flex in it even when fully tightened.

- The basket included is a different than the one shown in the instructions and poor design.


CONCLUSION

Poor Quality Control. If this bike had no defects then I'd say yes it would be worth buying but a damaged wheel and a rear axle that isn't welded at 90 degrees are major flaws.

Poor customer service. They still haven't replied to my emails or phone-calls about the damaged wheel. Beware if you have any major problems as the seller will ignore you.

"Tricycle"

Absolutely brilliant tricycle I received from buy tricycle love it, I've been looking for a while for a tricycle but they were all very expensive can't believe how brilliant this bike is for the price. The delivery was a week or two lare but with all that is going on with covid that was to be expected. It was well worth the wait.. If anyone is thinking of getting a tricycle this is the company to get it from.

"Ordered my trike on the 6th June"

Ordered my trike on the 6th June
So far 5 failed delivery dates given.
No reply to phone messages and several emails left unanswered.
They advised that once they update the tracker number the delivery would be 24 hours.
Still shows as dispatched to parcel force 48 hours later.!
Would love to recieve my trike.
For those that have received theirs how long did you wait ?
My trike has finally arrived 9th September.
Just need to put it together so I can enjoy it lol!

"I ordered my folding adult tricycle on 12th of June 2020"

I ordered my folding adult tricycle on June the 12th,and still haven’t received it. The guys at Buytricycle have strung me along for three long months and I was promised my bike on the 25th of July. They have said they will get it to me ,and tracking numbers which Parcelforce don’t recognise,and have not answered my email about which Saturday I will receive it ,as promised this month. Nothing has happened. I’ve been offered £25 off the price ,£40 worth of extras and the free cover, but still waiting for this bike............!!!!

"going to small claims"

I have rang and rang emailed ordered in june still no tryke so looks like i have to take this to small claims to get money back

"Award for the world's worst instructions goes to..."

The delivery took forever. However, with COVID and the good weather, that is excusable!

I have built many things in my life. The instructions are probably the worst I have ever seen. They sold this to my 80yr old father, knowing that the instructions included are just a general instruction manual, that could apply to any bike in the world.
Huge sections that they just haven't bothered to include.
Pics of nuts and bolts were grainy and not sized. You really had no clue if you were using the right but and bolt.

What a shiv show!


Response:

Reply from Buytricycle
2 days ago
Hi Ian,

I am very sorry you feel that way.

We do clearly state the trikes need assembly, our instructions are definitely for a trike and the majority of our customers use them without issues.

Anyone who has no experience with bikes should always seek professional help, same with any new bike when purchased.

As for the nuts and bolts, they are all in a separate bags and clearly labeled for each part of the trike so I am unsure of how there was any confusion there.

I hope you now have the trike assembled and your father enjoys it.

Kind Regards

MY RESPONSE:
'Anyone who has no experience with bikes should always seek professional help' - This is not stated on the page where you sold the bike.

'As for the nuts and bolts, they are all in a separate bags and clearly labeled for each part of the trike so I am unsure of how there was any confusion there' - Except they don't relate to the instructions in any way. e.g. Fender nuts and bolts, there is nothing in the instructions on fitting these. The pictures of the bolts are misshaped and no dimensions shown.
That is just cheap and lazy!

Basically, you did not outsource your instructions, ended up with a generic manual and miss-sold a product to an old man.

HOWEVER - I am currently selling it on ebay and making a huge profit.
SORT YOUR INSTRUCTIONS OUT OR WARN PEOPLE ON EACH PAGE!

"First class product with first class after sales."

What a pleasure to deal with a company like Buytricycle, I received my folding Electric Scout trike the day after ordering it and it was half the price of their competitors for what as far as I can see is a very similar product, but their after sales service is brilliant also, my heavy hand managed to crack the battery mount which they supplied me with a new part free of charge, you will have to look very hard to find another company as good as them.