"Not Happy.!!"

Ordered the Scout trike. Arrived within 2 days, Great.!! Put it together over 2 days.. then I noticed some poor workmanship on the chromed parts of the bike. Contacted Buytricycle and told them, they got straight back to me and promised some new handlebars and a discount on the forks. Great.!!? Er, not so great after all. That was all a week ago. Despite leaving messages and emails galore, nothing. Not answering phone either. They promise great aftersales service, but I am still waiting..!! Beware false promises.!!

"Bought a trike"

Bought a trike, was delivered quickly, one of the bolts holding the axle won't go through as nothing lines up, had to buy a tyre wrench to do up the other 5 nuts and order a slightly smaller one to make 6, the wheels are so poorly laced the nipples i expect to cause nothing but punctures, wheel rims scratched to bits, as I write this a bike mechanic is outside sorting out the gears and brakes as they all need adjustment, the free cover does not fit, at all, any way you try, I did get all the free bits though unlike the vast majority of reviews, I have sent messages via their site and had zero response as states by other buyers, all in all, it's a cheap trike, with cheap parts, no customer service I have evidenced, if you've bought and assembled a bike and expect it to be partially assembled, it's not, it's adult mechano, oh, the basket....jeesh....don't put anything in it you want to keep, even with the plastic clips if you go over a bump too quickly that'll fall to bits!

"I recommend."

I bought a tricycle for my son with a shipment to Poland. Purchase without problems. Next day shipping to Poland.
However, in Poland, DPD, through its own fault, did not deliver the package to me and sent it back to the sender - after submitting a complaint to the Polish branch of DPD, the complaint was found to be justified.
Without any problems, after e-mail contact, the seller re-shipped the bike to Poland. The bike came to Poland in a package, solidly packed and waiting to be assembled by a professional bicycle mechanic.
So in my opinion, the seller is a reliable company that I recommend and with whom you can cooperate, even if there are any problems with the shipment by the courier company. I am very pleased with the contact and cooperation with the seller. I recommend.

"Lots of missing parts"

I bought you an electric tricycle as a Christmas present for my wife and, as their orders take very long to fulfill (based on your costumer’s reviews), I ordered it at the end of August, to be safe!
My wife loved the present and after Christmas and New Year holidays she asked a bike shop to mount it, but we’ve been putted on a waiting list for assembly, due to the bike shop work availability.
Only in early January we were informed to deliver the box at the shop to get the job done.
When we deliver the box to the mechanic, he opened it right away to check the material and sadly noticed that, contrarily to my order information, were missing the following parts:
1. Bateria extra (£180.00);
2. Tricycle waterproof weather cover FREE;
3. Bicycle Pump 8inch T Handle FREE;
4. Heavy Duty Bike Lock Cable FREE;
5. Adie Front Mesh Basket With Holder FREE;
6. Adults tricycle seat with back rest FREE.
So, I ask them to send me the stated missing parts asap (to the same address), so the mechanic can properly assemble the tricycle and my wife can enjoy her Christmas present.
Till today no answer at all... lousy service

Finally we received the missing parts! So I reconsider my opinion about them.
If everything was sent on time I would give a 5 star review.

"Scout eTrike"

We ordered the Scout eTrike as a birthday present for our 80yo mum.
I had a couple of questions during the build which were answered very promptly, the staff were very helpful.
The bike is now built and mum loves it. We discovered we were missing the front basket and after contacting BuyTrike they have addressed it immediately.
Excellent service from a very helpful team for a brilliant product

"I received my scout trike very…"

I received received my scout trike very quickly after placing an order and after having the cover missing I emailed customer service and had an response in a matter of minutes, a trike cover was sent out and received quicker than expected. Brilliant!! Now for happy riding .

"after initial problems."

after initial problems.received trike.good solid bike know awaiting for throtlles to be in stock so i can swist and go

"Very happy with BuyTricycle ."

The electric Scout is very good value for money. It is sturdy and comes with a lot of free accessories. I have had no problems dealing with the company and any queries were dealt with very well and promptly. If you aren't experienced in bike or trike building, it might be very helpful to find a professional mechanic to build it. We had no bother though.The trike is a great bit of kit for the money. I absolutely love my Scout, it has liberated me as I can't walk or stand easily,but I can whizz about on my trike and it makes me very happy. Thank you for a great product and excellent service. Much appreciated. Highly recommended.

"Excellent experience"

Purchased a trike for my son, who has severe learning disabilities. no problems at all. Unfortunately he loves it so much he buckled the front wheel, unable to source correct size/fitting - these guys sent me a replacement wheel, with tyre for FREE when heard of my plight. Fantastic to deal with and above and beyond after sales care. Thank you so much!

"Happy Days"

A pleasure to do business with Buytricycle.
I ordered my Scout tricycle and 4 days later it arrived all nicely boxed and undamaged. All the components were there nuts and bolts bagged and appropriately labeled. assembly guide was there too. Just take your time when assembling and it all comes together spot on. I have cycled for over 70years but now the body is not so well balanced but I really wanted to keep cycling. The tricycle is great fun and keeps me on the road. Not looking to break any world records ........just enjoy. Thank you Buytricycle