"10/10"

Received notification from shipper that my parcel had arrived with GLS late evening, arrived with me the next morning. Extremely efficient company.

"Horrible experience."

Horrible experience.. urgent parcel tracking was showing parcel was out for delivery- did not arrive.

Contacted customer service to be told that the brother of their driver had it and would be delivered at some stage. Call center could not ring drivers brother as had no contact information for him.

Ended up driving around the town on day 2 managed to find driver who was very unpleasant.

Avoid at all costs, over half the reviews on this page are 1 star. - CEO / directors and management should be ashamed of their company reputation

"I am very happy with this service"

I am very happy with this service! Great support, I recommend it to everyone. Thanks for your service, guys!

"Unfortunately this is not the first…"

Unfortunately this is not the first time GLS had let me down. The latest incident was my last straw so I decided to say something. I had a delivery due to me which was delivered to another address and after corresponding with the company I bought from, GLS provided a “prove” of delivery which was a random photo of a house.. but not mine. Good thing I can prove it because my house had a name sign. Also I requested a prove of time and date of the photo was taken. At that point.. reply from GLS was the parcel couldn’t be retrieve. The company I bought from had to replace the item. Now when I see any company advertising GLS as a delivery option… I run the opposite direction. No need for the hassle. I believe it’s the driver in my area who’s doing his job poorly cos people talk.

Edit reply to GLS: the answer GLS gave was that the item was not retrievable. So the company I bought from had to replace it and resolve the matter hence affecting them too.

My suggestion is perhaps the company management need to rethink its business strategy- if you are getting 54% votes with 1 star- what does that tell you? Solving each individual matter is just putting a band aid on every problem that arise and a strain to both your business partners and your own employees. Because of you guys, the company I dealt with had to have their staff use their time to resolve a matter caused by GLS. I might be harsh and that’s because it’s pent up frustration with GLS.

So ask yourselves..Are the staff in GLS poorly treated? Are there insufficient monitoring on job performance? I don’t know but I know I won’t be using GLS anytime soon and will avoid if I could.

"10/10"

Called today to ask where my parcel was. Lewis informed me it was on its way and would be with me by the end of the day. Low and behold the driver called me with my parcel as he couldn't get an answer at the door. He left it exactly where I asked. 10/10. Excellent customer service and delivery.

"Great service"

Great service.

My parcel arrived promptly and the driver Gershon called me 15mins before time. Great service from gls.

"On time delivery"

I have known this company for their excellent delivery of my goods right on time especially with driver Kennedy. I appreciate your work ethics and hope that you guys keep up the good work. Thanks for all that you do to ensure that our delivery arrives on time with no damages.

"Excellent Courier"

Excellent Courier. Parcel was delivered on time and driver was extremely pleasant and careful with the parcel. Would recommend big time

"Natalie Rooney was so helpful when I…"

Natalie Rooney was so helpful when I called, she got in touch with the driver as my phone number was not on my parcel and the driver then called me to see what to do with the parcel as I wasn't at home when he arrived. She made my experience with your company so easy and hassle free. If every company had a customer care team like you do life would be so much nicer. 5 star emoloyee and company

"Good service"

Very good, I am happy with the service.
Kennedy Nnannah was excellent service delivery.