"Kyle was extremely helpful in sorting…"

Kyle was extremely helpful in sorting an issue with mismatched lamps. A replacement was dispatched on the next working day and has arrived - well wrapped and matching one of the pair sent last week. I have given 4 stars as the issue shouldn't have happened in the 1st place but the customer service has been excellent.

"I would highly recommend Cox & Cox"

I would highly recommend Cox & Cox. I’ve order a lot from them over the years, quality is great and whatever we buy always looks lovely in our home. I always have a very positive experience when dealing with customer service, super helpful and friendly

"Great Customer Service"

Excellent experience from Laiba in customer services after I was unable to get an order confirmed online. Super helpful and informative. Will certainly order again from Cox & Cox.

"Harris"

Harris, in Customer Service, was quick to respond to my query and resolve my ordering mistake easily, which was much appreciated. Thank you!

"Cox and Cox organised replacement swiftly"

We unfortunately had to speak to Cox and Cox after our recent order of bedroom furniture as one of the items was damaged. I spoke to Harris and he swiftly sorted out and called me back. It was very easy to organise a replacement and a courier to collect the damaged item. He also understood that we were upset that the furniture was not taken to the room of choice, which was my understanding upon ordering. Harris has now made sure that the replacement item will be delivered to the room of choice. Thank you Harris.

"Baha was very helpful and gave a 5 star…"

Baha was very helpful and gave a 5 star service supporting with a query. Fast response and great resolution. Thanks Baha

"Issue with item dealt with very well"

I was very well looked after by Baha Qureshi. My issue with a recent rug I bought was dealt with very quickly and in the kindest manner.
Thank you for your help and support with this matter.

"Baha provided a Speedy response and…"

Baha provided a Speedy response and most important solved my issue

"Bought a rug for £200… rug did not show…"

Bought a rug for £200… rug did not show up on scheduled date (that I paid £15 for)… they proposed another date, I agreed…then told me the date was not longer available…arranged another date, it didn’t show up. No message or apology, I followed up a few days later. Asked for a refund, they tried to get to me to accept vouchers which I declined…so far not received refund or an answer to when I can expect this….i will be give them another week before reporting to trading standards. Awful experience.

"Amazing experience with Laiba the…"

Amazing experience with Laiba the lovely customer service advisor even on a bank holiday, small query sorted immediately, efficient and professional. Thank you