"Mycket god service och engagemang"

Mycket god service och engagemang, rekommenderas om man vill köpa en soffa!

"What a load of rubbish,has a sofa off…"

What a load of rubbish,has a sofa off these people it broke after 4 days,I then get blocked,no refund or replacement ,avoid at all costs

"Never buy a mattress from this place"

Never buy a mattress from this place. Poor quality, untrained sales associates, and unconcerned management, at least at the Glen Burnie store. Mattress sunk in the middle in a year and a half. You be better off going to a store that specializes in mattresses. Better quality and more knowledge staff. Also better warranty.

"Jag kan inte komma på något som skulle…"

Jag kan inte komma på något som skulle få mig att köpa en soffa från detta ställe. Otroligt arrogant och otrevligt bemötande. Gå någon annanstans!

"Excellent Service"

Just purchased a chair an sofa from Leeds Road Huddersfield.

First class customer service from John.
None pushy very knowledgeable
Nothing too much trouble
Everything explained.

First class thank you .

"Vi har precis fått hem 2 fina soffor…"

Vi har precis fått hem 2 fina soffor från Sofastore. Är otroligt nöjd med behandlingen av vår order. Allt fungerade perfekt, sofforna kom 1 vecka före utlovad leveransvecka, transporten var väldigt trevliga och hjälpsamma.
Nasar (ägaren) är otroligt trevlig och serviceminded!
Kan verkligen rekommendera Sofastore om ni ska köpa nya soffor.

"Poor after sales service"

I bought 2, 2 seater Eastbourne suits in July 2016. One seat of one chair has lost its firmness. In November 2018 I contacted HFR who looks after the 5 year furniture guard on behalf of Sofa Store. HFR technician called and within 5 minutes left. After chasing the claim HFR stated that it was not covered under the policy as its loss is within 30% of tolerance. I was then referred to U K General insurance
who concluded HFR decision was incorrect as we would not expect to see wear and tear to a sofa of the age and quality of your own.
But because of very small print in there terms and conditions it gets them out of doing anything.
Sofa Store do not want to do anything so at the moment my credit card company is trying to find a solution for me. This is under the sales of goods act either 1979 or 2015 ( the goods should be fit for purpose ).

"Beware!!! Check other stores"

I hardly ever write a review. but, I had a very frustrating experience at store. We purchased a recliner from sofa store thinking that we will get a good quality. After 1 month the color of the recliner started rubbing off. We talked to the manager at sofa store and she said that she could not help us and our sofa might not be kept at proper place because of which the color is rubbing off from the corners. We accepted that although we knew that was not the case. After 15 days we saw color rubbing off from the headrest. Sofa store people said that might be a chemical in your head which is changing color. My point is that they will have excuse for everything and they will never help you to get your recliner serviced or exchanged. They will not be helpful once the purchase is made. Please think twice before buying a recliner from that store. Buying an item from a clearance would be a bad option.

"Unsafe and Poor product longevity"

I bought a sofa from the sofastore that had detachable arm rests a few years ago for £999. However the the arm rests are now completely coming apart. Not only that but anyone leaning on it can quite easily fall off because the fastener isn't robust enough making it unsafe. I mentioned the safety issue to sofastore a while back but not had any progress on it.
I have another sofa from another store which has remained in fantastic condition for over a decade.

"Sofa was supplied damaged"

Sofa was supplied damaged. Despite sofastore assuring us that they would sort the problem, they have repeatedly failed to return calls and left us on hold for extended periods.

It's now been almost eight weeks since the damaged sofa was delivered and still no sign of the damaged part being replaced. However, we did get a £33 phone bill from calling customer services (no mention of call costs in the email with the number). We did get this refunded after making a fuss, but it hasn't helped with getting the sofa fixed.