"Atención a todos los compradores…"

Atención a todos los compradores potenciales en España... yo compró recientemente un Creality K1, que, después del montaje, produce errores repetidos y problemas con el extrusor. Inmediatamente me puse en contacto con Creality por correo electrónico (su único medio de contacto). Ignoran repetidamente mis solicitudes para devolver el artículo. He solicitado una etiqueta de envío prepagada e instrucciones de devolución cinco veces, solo para que me digan que realice varios procedimientos de mantenimiento. Subí vídeos y fotos a petición suya, pero todavía se niegan a responder a mis peticiones. Siguiente parada, presentar un informe con mi compañía de tarjetas de crédito y la autoridad de protección al consumidor en España. ¡TEN CUIDADO! Creality espera que los consumidores realicen mantenimiento en máquinas nuevas y se nieguen a aceptar devoluciones de equipos obviamente defectuosos.

"Never Buy Again"

Never Buy Again. Support a virtuous competitor.
My Creality K1Max printer bought (online) in Australia. Has not even printed 1 roll of filament before a very minor jam in the extruder caused the reduction gear to strip teeth off one of the extruder gears. This happened within 12 months, and when I sent photos and the purchase receipt to Creality claimed that part wasn't covered by warranty. Looking at the other reviews, I can see this is the standard line to avoid Consumer Law in this country. AVOID CREALITY.

"Creality sucks"

Creality sucks. I had an issue with the printing plate and the included filament. The filament would butcher the print, and if it would work, it would be impossible to peel off the printing plate. I called their customer service, and all they said was to go to their “chatbot” that frankly sucks. All it does is say “hello, how can I help you?” You type “hi” and then after NOT helping AT ALL, it spits out some random gibberish that says no actual words. Just logos. They are so unhelpful. Turns out, Creality is some crappy Chinese brand and I’m not the only one to hate them. Guess why. Every single Ender 3 v3 SE has the same trashy printing plate. Do not buy from them, EVER.

"Schon viel Bestellt und nie Probleme gehabt"

Wenn ich mir alle dieser reviews durchlese werde ich wirklich stutzig ob ich bei einem anderen creality bestelle als ihr. Ich habe mir einen K1 im pre sale damals gekauft gehabt. Keine Frage ich hatte große Probleme mit meinem K1 am Anfang aber Creality hat mir das upgrade kit kostenlos zugeschickt und seit dem druckt er super schön und schnell. (Ich habe ebenfalls paar andere mods daran vorgenommen wie ein lid raiser usw)

Vor einer Woche kam mein Creality Hi an. Der set up und die Installation waren kinderleicht und schnell. Gestern kam eine neue Lieferung mit viel RFID Filament und deren PLA Hyper Serie an.

Ich bin suPer zufrieden mit Creality und hatte noch nie Probleme.

Der K2plus wird sich in 2/3 Monaten in meinem Keller befinden.

Grüße
Julian

"I have had 2 printers from this company…"

I have had 2 printers from this company and they're nothing but problems, not a single one if had or a friends had has actually worked for any decent period of time. They're cheap for a reason. I was able to return one through amazon, but the printer I purchased direct I cannot do anything with. Support is slow and to be honest completely useless. If I had the power to completely stop them from trading I would. They might as well send out feces in a bag labelled printer.

"They scammed me"

They scammed me. The printer broke after a normal 'blob', which happens sometimes.

Motherboard apparently broke after that. Support says "F__k off" to new motherboard, despite being in warranty in Sweden, and despite it being a normal occurrence.

Immediately bought a Bambu Lab P1S. Never buying anything from Creality ever again. Donating the S1 Plus ($500+ down the drain) to someone who has the patience to buy and replace motherboard.

"This company has the worst…"

This company has the worst administration ever. I’ve been trying for three months to get the correct invoices and VAT refund. They always respond off-topic to my emails. And now they’re making it difficult to refund a few returned items. In short, I will never buy anything from them again.

"I bought a $175 paper weight "

Bought CR engraver. Not most expensive an not the cheapest. Took month and a half or so to get it. Had cord missing, and it had the card with the software on it was missing. When I ask for a card with the software on it. They said I'd have to buy my own. That wasn't warranty. Hard to talk to anyone. No help at all.
POOR CUSTOMER SERVICE.
I DON'T RECOMMEND THE COMPANY TO BUY FROM.

"Replacement Circle Of DOOM!"

I purchased an ender 3 as my first 3d printer from creality. It sucked, but it was also cheap. I gave them a second chance. After seeing a sale at my local electronics store I bought another printer from creality. Thus printer worked for a while but then started to fail hate me! I had to tweak dozens of settings including the auto z offset which they pride themselves in! Then whilst printing some dnd terrain tiles a bit if the bed ripped of and had been molten into the print. After printing more the hole simply got bigger! I contacted creality and asked for a replacement bed but they asked for pointless details and took ages to respond. Finally they replied and told me that my warranty for the bed had expired and I couldn't get a replacement. Luke it costs them anything! Then after that the say that I should buy a replacement directly from their store! Not a local business. No. Their store. I hoped this helped for you decision making.

"Creality A company that is not trustworthy."

Creality.
Creality Customer Service

A company that is not trustworthy.

I purchased a Falcon 2 22W laser cutter on 2/12/24. On 14/1, Creality sent me a Falcon 2 10W instead. This was not what I had purchased, and I have spent two months trying to get them to send the correct laser cutter. Since I do not trust Creality, I have not returned the received product, as I believe I would get nothing in return. My recommendation is: DO NOT buy anything from Creality. If you do, expect to receive the wrong product, a defective product, or even a used product. There is no return policy, no money back, and if you contact Creality, you're talking to a bot. Good luck."