"You'll be Sorry."

Got email confirmation of order Nov 20 2024. They didn't take the money till Dec 20. Jan 1, money was refunded and on Jan 3, they deducted it again. Still no product has been delivered.

HealthyPets, EntirelyPets, NaturalPets, and VitaSupply.....all the same overseas company (China??) Don't be an idiot, like me, and join the other unhappy customers who Just Want Their Money Back!

"Decent products - Lousy customer service"

This company may have some decent products and fairly good pricing; However their customer service STINKS! I received an order I did not recall placing so I wanted to contact the company. My invoice had a customer number on it; however my online account did not show me what my customer number is, so I do not know if it was a duplicate account or what happened.
It took over 6 phone calls before someone actually answered. The online chat has never connected to a person. These were attempted during business hours. And I send 4 emails in a weeks span - not one reply, other than an auto reply to the first one.

"Whole order did not arrive and what did…"

Whole order did not arrive and what did arrive was damaged. I've been promised replacement for damaged pack and along with it all that was included in the original order.

"Horrible customer service"

Placed order and on back order with no date in site. Requested refund but they assign a case and you never get item or credir

"DO NOT ORDER FROM THIS COMPANY"

DO NOT ORDER FROM THIS COMPANY. They have pulled on us the "IT WAS DELIVERED" game that has been played by them on many other customers per reviews. THERE IS NO AND NEVER WAS A TRACKING NUMBER. I ordered a Vetoquinol Omega Small Dog product that has been sold out everywhere else for months on 10/14/24. I started email chain asking where my order was 2 weeks later when no communication or product was received. This company charged PAYPAL for a product they do not have and did not send as it has been out of stock per manufacturer for many months. Their phone does not work as it does not answer or let you leave voicemail... the prompts do not work. This is obviously intentional.
We are in contact with PAYPAL to report fraud. They are aware of this company and its poor performance and are processing our credit!
READ OTHER REVIEWS!

"Never Received Item !!!! ZERO Customer Service"

Ordered Medication for my pet. They claim the package was delivered but I never received anything. I called several times, yet no response from them. Filing complaints through all necessary avenues.

"Do Not trust this company "

I too only give one star since I wanted to give a negative number. I accidentally got into Healthy Pets instead of Purina. My cat can only eat a Hydrolyzed Purina dry food. I placed the order about 2 weeks before Easter, 3/31. I realized my cat was going to run out after Easter and that I never received a confirmation email! I called the company on 3/29 and the man I spoke to asked order questions and asked if my credit card been charged, which I had no idea. He took my number and said I would receive a return call. By some stroke of luck my vets office had a bag to sell me and they normally don't have it on hand. I got that bag and when my cat needed more about a month ago I ordered from Purina. I got home last week and there was the box of the food I wanted in March! No call, nothing, and I'm disputing the bill on my credit card because Healthy Pets won't return my call. DO NOT order from this company or if you're tempted use your credit card! You will never receive confirmation or get a return call!

"I received about 20 emails requesting…"

I received about 20 emails requesting my dog's script for his new heartworm pills (it was on auto refill). I called and spoke with a person, and I still continued to receive emails. I would have expected them to update the case. I sent an email telling them I had to pick up the script and mail it. I emailed when I mailed the script. I did receive the Sentinel though- price was about the same as last year which is a plus!

"Our dogs love your treats & we love…"

Our dogs love your treats & we love your service!

"Great Elizabethan cones"

Great product, shipped quickly and in perfect condition. Thank you.