"Loser Livio model"

I have the Livio model. Works great till you go to a humid environment. I live in south Louisiana, so that means anywhere other than your living room! Can't wear outside because sweat will make them turn off. Dehumidifiers help very little! I'm on 3rd or 4th pair and right now the right one works about 10% of the time. I do have to give credit where credit is due, the tinitus technology works pretty good.

Would I buy Starkey hearing aids again? Not no but HECK NO!!!!!

"My husband has given his rave review of…"

My husband has given his rave review of his Starkey Genesis Hearing Aids. I wanted to also thank Starkey for making our conversations better, not having the TV blaring and also seeing him happy to be able to go out amongst our friends and be sociable again. Thank you to Starkey!

"Bluetooth not very user friendly"

Considering that hearing aids are for older people, the work that went into Bluetooth connectivity is pitiful. I’ve been getting a phone call everyday from my 87 year old friend because she loses connectivity. The issue isn’t with her but rather her devices. She has EarPods which work well, but these hearing aids don’t have the same Bluetooth ease of use. I would not recommend these to anyone. They work well but keep disconnecting and pairing them, at times, is quite the feat.

"update "

update.i am still with the iq muse 2000 on the right ear and the iq muse 1200 on the left since the beginning of january after the "mistake" by the team in UK which i paid (the right hearing aid when it was sent to UK in the summer I did not pay for it as it was after some unsuccessful repairs they did in Greece).and this is because when I received the wrongly replaced iq muse from UK and before I realized that it was a different mechanism, I had given to the local technical team for a maintenance the old pair (x series)because they had not worked systematically for the last 4 years. And
they are being repaired, they are returned to me damaged and repaired again (3 times from january ) until now they tell me that these will go to UK.so the official representative in my country can not fix my old hearing aids (x series 70) so that I have some for my everyday life and to be able to give the iq muse 1200 to replace the mechanism properly this time.
for another 40 days I will have a different sound in each ear and then if everything goes well with the repair with the old ones I will give IQ Muse to put on the left the correct mechanism.so in the best case scenario I will have the iq muse in 2-3 months.
do you really check or train the technicians ?. because here in Greece, just like in UK, you certainly don't check the technicians. it is unacceptable that they put another mechanism that no one checks in UK where is the main company and not a dealer and no one checks it in Greece and they set the muse1200 like muse 2000. do u install an application for windows 11 on windows xp?
from 2022 i constantly have problems with the iq muse which are repaired quickly here in greece but after a while the same again and every time I paid because there were problems outside the warranty. until the summer of 2023, when the big problems started.they were bought for 4500 euros.
I have been giving hearing aids for repair for 7 months and I still don't have a set that work properly?and this is a result of the bad product and poor performance of starkeyin what it has to do with the technical department.
sorry but your answer is not satisfactory especially when we are talking about huge mistakes for a very important product and from the Starkey company in UK first and not only the local representative.I need to continue with this problematic hearing issue for another 2 months at least. 40 days to correct your mistakes or your incompetence/indifference in uk and greece is a huge amount of time when you don't hear correctly and probably you haven't explained to your agents or staff how important a day is so especially if it is yours the mistake should be corrected in one day not in 40. that is, even in your mistakes you operate with the policy that there is not any urgent issue.

"Best customer service ever!!!!!! "

I contacted starkey direct and didn't get a fast response to my query, so I contacted them again, to my astonishment one of the management team (Lesley) answered my email. This lady made me feel like her priority, she could not do enough to help me and went absolutely above and beyond!!!!! All my life I have worked in customer service and unfortunately most places are a let down or average at best..... Lesley has been absolutely fantastic throughout and a credit to the company she works for!!! UNBELIEVABLE

"Don’t bother "

I’ve had Starkey aids for maybe 4 years and they must’ve been back to Starkey at least 4 times if not more. I collected them again this morning from the audiologist and guess what when I came to pairing them… neither microphone nor receiver worked on either. And THIS is what they’ve just been away for a week for, the. They came back on Tuesday and failed in the audiologist. Then again today. Core functionality non existent - they are supposed to help me hear. All they do is cause aggravation and embarrassment . I’m done.

"Starkey Genesis A1 hearing aids"

On 12 January 2024, my hearing aids collapsed and I had no chance of a repair in time for my flight to a family wedding in Australia.
The Starkey Genesis AI had just been launched and appeared to fit the bill.
The audiologist fitted me up with her demo model but it was not able to connect to my new Samsung Galaxy A54 5G phone. The audiologist believed it was just down to the launch and would discuss it with the Starkey Sales Manager. On the above condition, I paid in full and was able to take the demo hearing aid with me to the wedding.
I had two potential issues during my time in Australia. The first was the right hearing aid stopped charging. Starkey Australia was very helpful over the phone as the Genesis range had only just been launched over there. Starkey Australia advised the hearing aid charging was interchangeable but we tried it to no avail. Starkey Australia then advised we needed to see an audiologist in Sydney. I left my phone, hearing aids and charger with the receptionist who would see the audiologist between appointments. Told to come back in 30 minutes which we did, to be greeted by the audiologist who advised all was working. When I asked what she had done she advised she had turned my phone off and back on. I did not argue as I was grateful I had a working charger in time for the wedding. However, I had already turned my phone off and on several times. You can make your own mind up over that.
When we returned to the accommodation the end fitting was in the charger unit but the wires of the USB cable were detached. Fortunately, the USB cable for my Samsung Galaxy A54 phone fitted so I was able to charge the hearing aids.
I found the Starkey app. easy to use but found I was using it far more often than I expected. The ideal setting would only last a short time, particularly in the outside environment. The speech enhances section did not cope with the higher pitch Australian ladies nor their volume. When I tried the setting to reduce background noise, I found it reduced the clarity of speech as well. I wonder if the above issues were partly due to not having my hearing aids as opposed to demos.
On returning to the UK I looked forward to discussing with my audiologist, however, She had been in discussion with the Starkey Area Sales Manager who advised that the Genesis hearing aid was not able to receive telephone calls from the Samsung Galaxy A54 5G phone and no current plans by Starkey to change the situation. The Galaxy A54 5G phone is a “Which” best buy and being 5G capable a recent new model.
As the hearing aid was not able to receive telephone calls this is the basic requirement for me, as I believe many others, there could not be a sale. All credit to Clean Hearing of Harboune, they offered a full refund in the circumstances before I asked.
It is disappointing that a product that has the potential to exceed customers' expectations falls at the first hurdle.
My advice to anybody needing to purchase hearing aids is to check they are compatible with your phone first before you part with any money.

"Faulty hearing aids"

Purchased Starkey hearing aids through ihear it was the worst experience in my life, the hearing aids has never worked properly always echoing back into the ear we took them back many times to be repaired when we received them back same issue arose. It's been nearly 5 years and I never used the aids for more than a day they sat in the box.

"The hearing aids are easy to place in…"

The hearing aids are easy to place in the ears, and easy to recharge. The Starkey app on our iPhone works great in adjusting to the environment. The main problem we had was making sure our iPhones had separate apple accounts so they could connect properly.

Dr and Mrs Duane Dolejsi

"Bad product, bad customer experience"

Never again, avoid at all costs.

After paying £3,000+ for a pair of hearing aids exactly a year ago, I first found out that the app is not fit for purpose - it can't make calls, it can't tune in to anything online. Great, I can't make calls with my hearing aids but oh well. Then the portable charger stopped holding a charge - this was a big selling point for me and it no longer works. Then, the cherry on top, the mould of one of my ears developed a crack and crumbled in my hand. After contacting my audiologist I was told there was a £250 charge "from Starkey" to fix this. When I spoke to someone at Starkey they said this was my fault and refused to believe there was a casting flaw.

This was a huge amount of money for me, I can't hear out of one ear, and Starkey do not care at all. Their representative just tell me to go back to my private audiologist, who didn't actually make the moulds or the app or the charger, and made zero effort to try to make things right.

Avoid at all cost

EDIT to reflect the reply from Starkey - "Please get in touch with Starkey UK" - if you read the review you would see that I did get in touch but your incredibly rude representative in the UK already fobbed me off.

My audiologist reached out to me to state that someone at Starkey had been in touch with them and had offered no apologies but did offer to drop the price of repair. I'm still debating whether to pay another company £3,000 or give your useless lot more money. I think I'm going to go with another company based on your attention to detail.