"Awful- complaint to be made "

I have leased several cars and am well aware of end of lease charges and have never had a bill of more than £300 from BCA. Unfortunately my car was picked up by Manheim today and the charges were ridiculous. I genuinely thought I would have no charges as the car was that well kept. Sean was unhelpful and did not like me watching what he was doing. He spent ages going around looking for the smallest thing he could find and picking on the paintwork of the car with his nails. The total charges added up to £1385. Other than one small scuff all other reports he made were impossible to see. He charged £100 for missing documentation and didn’t explain what was missing. The car was serviced twice as planned so I’m not sure what documentation he needed. Sean did not explain anything properly and just said you can disagree. He said there was dirt in the paint which I have no idea what he means as the car was clean and no visible damage. I am going to raise a complaint.

"OUTRAGEOUS SERVICE "

If I could give this review 0 stars I would. I was very apprehensive about my car inspection after reading the reviews for Manheim inspections and my today concerns were confirmed. The male who inspected my car was very arrogant and rude in his manner. Having had lease vehicles for many years and never having had any issues on return I was left disappointed by this inspection. My car was 3 and a half years old and in excellent condition. There were no bumps, scratches or marks and all alloys were in perfect condition. The male inspector was on his hands and knees using reflective strips to “find dents”. When challenged about this I was met with a “phone the office if you’re not happy”. When he finished the report, which I refused to sign, he told me if I “duck my head side on, from this angle, you’ll see the small dents in the sunshine.” Essentially I was penalised for it being a nice day. He was using reflective strips and zoomed in cameras to find said dents and was unable to point them out to the naked eye when asked. Safe to say I would never buy another Nissan if that’s the inspection company they use. Be very wary! I refused to sign the report and will now take this up with the finance company.

"Pleasantly surprised after reading the reviews online "

Received an email from my leasing company stating manheim was carrying out end of lease inspection and after reading the reviews was apprehensive from the get go.
Alex turned up and carried out inspection updating as he went along. Pleased to say it went well and no issues as was within fair wear and tear.

"Overzealous and excessive on damage…"

Overzealous and excessive on damage report. Very different outlook on fair wear and tare. Which is definately not fair. I will never take a lease with novuna while they continue to use manheim. There must be some commission based fee going on. bad end to a lease.

"Avoid if you can "

What a terrible, terrible company to have to deal with.

"Not sure what I was worried about! "

After reading the other reviews I was very anxious about having my end of lease inspection, despite knowing that there was hardly anything wrong with the car. So I got the car valeted the day before, made sure it was spotless, and left the inspector alone to do his inspection. At the end he went through his findings which I agreed with and off went the car never to be seen or heard of again.
Apart from the anxiety caused by all the bad reviews, the whole experience was otherwise pleasant. They send a checklist in advance so as long as you follow it there isn’t too much that can go wrong.

"Can't Believe I'm Giving a 5 Star Rating"

This is Leaf no4 for me. I was absolutely dreading Manheim collecting my car. Every time they have been awful. I agreed with all the 1 star reviews and expected the worse. Today Chris collected my car. Nice calm bloke who was very polite. I NEVER thought I'd be leaving a 5 star review for this company, and can see that others have also written similar reviews who has been expecting the usual nightmare. Manheim have obviously upped their game by employing decent reasonable people at long last.

"I was so worried but all fine in the end"

I didn’t sleep well at all the night before my Nissan Leaf was collected, having read the 1 star reviews on here! I’d cleaned and valeted the car (luckily the dealer did this at the service last week), but was out there at 8am drying it off and demisting the windows lest they refuse to look at it!

Antony arrived on time and was a nice, calm, polite guy. He took about 25 mins checking the car whilst I nipped off to do the school run. I’d only had the car 2 years and had been super careful, nothing I could find on it that would be over the guidelines, but again was worried despite!

Antony showed me his findings, a few stone ships on bumper, to be expected after 24000 miles. A small dent in the back door seal due to one of the kids probably trapping a seatbelt (doh!). He said £60 for that as an estimate but when the email came through it had been zeroed. So all that stress and no charge at all.

So as long as you look after your car and you do the tick sheet checklist (Novuna sent one by email), charge your EV and make sure the service book is fully filled out by the dealer, my experience is that you shouldn’t lose sleep worrying! Phew!

"Very good experience"

I was a bit nervous having seen the negative reviews but needn't have worried at all Antony arrived and explained the process and timescale, asked for all thr documentation and then I left him to get on with the inspection. At the end of the inspection, which took about 30 mins, he went through the report and the two small items he found which i sgreed with.

Overall a very good experience, Antony was very professional and courteous throughout.

"Terrible company make up lies about a…"

Terrible company make up lies about a car to delay pick up