"Don't expect quality service"

Made an appointment between 08:00 and 13:00. I rang at 10:00 on the day to confirm appointment. I then got a call at 12:50 to say that he wouldn't make it. Having stayed at home for 5 hours, it was inconvenient that I had not been contacted sooner but these things happen and I appreciated the call.

What shocked me was the lack of acknowledgement of the inconvenience, let alone an apology when I called manheim to rebook my appointment. I sent a follow up email to complain that afternoon and received no reply. I did, however, receive a voicemail the week after. They (finally) apologised that my appointment was missed, but explained that since my appointment had been rebooked they wouldn't take it any further. That was it.

If they had read my email properly they would have seen that I was complaining about the dismissive response and lack of apology when I called to rebook my appointment. Then again, if they don't know how to apologise when something has gone wrong, I certainly can't expect them to read.

I ended up agreeing on the offered price at the next appointment (£500 less than the online instant offer I might add, yet a decent price all the same). The guy at the appointment deserves the star I have given to this company - he made a real effort to conversate and was very professional. However, considering the disappointing customer service from the telephone operators and dismissive and unhelpful nature of their management I strongly doubt I will ever take my business here again.

Pros:
They meet you at your home address for the appointment
The cash arrives almost instantly on agreement of sale
There's no admin fee costs

Cons:
Terrible customer service and management
These reviews suggest that you're in the minority if they show up to your appointment first time around
They seem to make their instant offers sky high to get you to book an appointment and then drastically reduce the offered price, no matter how honest you are in your evaluation

"Would recommend to anyone"

Just sold my car via Manheim and give them 200%. Easy to deal with, polite, prompt, honest in estimate, paid on the spot direct into bank account, picked up 4 days later - all in all a pleasure to deal with

"I have to say ended up dealing with a…"

I have to say ended up dealing with a really really lovely gentleman Keiron who saved my experience with this company. Prior to meeting him I had my visit cancelled the day before with no explanation, I then rebooked it and waited in all day for me to then phone then and they tell me they accidentally didn’t book me in. I gave them one last chance and I am happy I did due to how pleasant Keiron was to deal with. Although the price went down by £900 and was at my very lowest price point- it is fair to say he did point out a few bits of damage that I had no noticed. I probably wouldn’t use them again but was satisfied in the end

"Misleading, false advertising avoid"

Terrible. False advertising on auto trader. Confirmed my valuation at £23k on phone called me a week later 3 days before visit to say we’re offering you ‘up to £20k’ no explanation no apology take it or leave it. Turned down good offers as a result

Avoid at all costs, utter waste of time just chancing their luck

I’m selling a mint condition AMG and you have the cheek to call me and offer a price 20% below it’s TRADE value!

PS notice you guys don’t bother to reply to bad reviews all saying the same thing? How you think it is acceptable to try to rip people off is beyond me

"Super quick service"

Super quick service, they sent an assessor the same day I contacted them. Suzanna was very friendly and efficient. Final offer ended up being 13% lower than first quoted, which was reasonable given a couple of services were missing and the alloys had a few chips. Selling price was still 9% higher than webuyanycar’s online offer, saving me a trip to them, only to be haggled lower there.

"Happy customer"

Will was so helpful with buying the car and gave me the initial valuation offered online with no fuss (way better than we buy any car)
The money was in the bank before he left making the whole process easy

"Beware this is a Con"

Agreed on value for my car and date for visit, cancelled visit with 2 hours notice as no-one had realised it was Easter!!! Visit rearranged for 4 days later. They phoned again 2 hours before visit and told me their offer was now £4,000 less than agreed 4 days earlier. Surprised Autotrader are associated with them, awful performance.

"Excellent service"

Excellent customer service from Mr Paul Doyle. Had a great price for my car. All sorted within an hour. Very happy with the experience.

"Con men!"

Tried to reduce the online quote by £1600 which was an insult, the guy refused to accept two services from an MOT registered garage and said they weren’t worth the paper they were written on, webuyanycar were more than happy to accept them and gave us full valuation. Would recommend you avoid this Company

"Scam!"

Please avoid this company! Waste of my time. I phoned a few times to book an appointment and every time they required some additional information from my financial company. The last time they hang up without any explanation. Please check we buy any car instead!