"Initial good service and deal"

Initial good service and deal. But do not believe their 5 day guarantee. Car still sitting in my car park after 16 days and still not heard from the collections team after ringing them up every day for the past week, and, they can't even give me an estimate on when it will be collected. Not happy, especially as now both this car and my new one are getting tickets daily!

"We are £3,000 or more better off than expected from a traditional dealer trade-in"

Got an instant offer from Manheim via Autotrader.

The whole experience and the support given has been very professional.

The Inspector came around to view the car and condition etc. Takes about an hour or so. The Inspector Michael T was polite and helpful while following a thorough step by step process on his tablet.

The offer for our 2012 VW EOS 2.OTSI with low 31,910 miles was £9,108. About 8% less than the initial offer but with condition deductions.

This compares with two VW dealers who offered only £5,500 and £5,750 and that was in return for buying a new car from them!

At best online valuations were £6,500 (but subject to condition deductions) with a private sale around £7,300.

We accepted the offer and the money was paid immediately into our bank account (less £200 held back while our custom registration was transferred to a new V5).

You do need space to store the sold vehicle as it takes 5 working days to pick it up and it remains locked and they retain your keys.

We were able to go in as cash buyers the following day and secure a vehicle (A3 Convertible 1.4 TFSI 2015 23,200 miles only) which we like a lot.

We are £3,000 or more better off than expected from a traditional dealer trade-in.

Why go anywhere else?

"Just sold my car"

Just sold my car, steward came over, he was late but let me know beforehand which I was happy about. He was friendly and polite. He checked over the vehicle alone and took it for a test drive. I got the initial quote despite him finding a very small dent that I didn’t know about. Easy peasy. In all fairness my car was pristine and there isn’t much to moan about. Payment came about 30 mins after I confirmed payment details by email. Stewart said that if I had any bother with my alarm going off etc while it was on my drive waiting to be collected then to give him a call and he would take it to his own home which I thought was very nice of him. Would definitely sell a car with them again.

"Easy collection and payment"

Got instant offer from Manheim via Autotrader. Process was fairly easy: called them up, went through some standard questions and booked an appointment. Collection guy was friendly although rescheduled on the day which caused me some inconvenience. They agreed to pay the offer they'd originally offered with no quibbles which I was happy with -- it wasn't the strongest offer, but seemed fair given the market. Overall would recommend, although found process a bit more involved and time consuming than I hoped.

"Great experience selling my vehicle"

Booked for the agent to come and inspect our vehicle to purchase, following filling out an online valuation. The agent turned up at the agreed time, after ringing to confirm. He conducted a thorough inspection of the vehicle, at the end of which it was agreed to pay the full price as had been quoted. The agent was very polite and professional.
I had previously had a slightly higher quote from Webuyanycar.com, but they went out of their way to knock that down. Manheim paid approximately £800 more.

"Slippery practices"

Got given a price for the car on the internet. The valuer came round and when he rang through to get the price it was just over 5% less than originally given. When asked why the fall in price the valuer said he didn't know and had not been given a reason by the company. I told him it was unacceptable to engage in such practices. He agreed but said nothing he could do.

"Great service from Manheim"

Great service from Manheim. I was happy with the initial offer which was upgraded following the inspection and test drive. A superb and hassle-free way of selling your car.

"Everything going swimmingly well"

Everything going swimmingly well, happy with price. Then after all the process they advised that not happy with the sales invoice I had for the vehicle, as I had only owned since May (less than 3 months) why this could not have been identified before I spent an hour faffing around is beyond me.....!

"Fantastic experience selling my vehicle…"

Fantastic experience selling my vehicle through Manheim. Fast, friendly reliable service, very professional and made me feel very confident in selling my car, quote for my car is exactly what I received, transferred Money into my bank within 10 minutes, best experience throughout.

"They are second hand car dealers, nothing more."

Listened to all the promises and eventually I realised I was dealing with a second-hand car dealer, the only difference being this was a mobile version.
I ended the "survey" after a little while because it was obvious where it was going - probably a "generous" offer to take my car away for free....as a favour, or something close.
Got a quote from another company based on exactly the same information and assessment, 20% higher.