"worst management company in the country - stay away"

I am deeply disappointed with the service provided by RMG. Their customer service is appalling, with complaints going unaddressed. They generate automated case numbers but fail to follow up, leaving issues unresolved. No one at RMG takes accountability for their miscalculations on service charges, which have been incorrectly billed to me for months.
Worse still, RMG has randomly instructed debt collection agencies to pursue payments that were not my responsibility, while also charging me for their legal actions. Despite my efforts to highlight these incorrect charges, they have ignored my requests to correct my account and refused to explain how these unwarranted fees arose.
I’ve since discovered that I’m not alone—over 7,600 others are suffering from RMG’s mismanagement. The Facebook group “RMG – Residential Management Group rip off people pockets” reveals countless stories of malpractice and aggressive money-grabbing tactics. RMG’s conduct is beyond unacceptable, and I strongly caution others against engaging with this company.

"Reference to Sub-letting application"

Reference to Sub-letting application: Very slow and unreliable service with little communication from the team. It took us nearly a month to get a simple approval. This should be a very quick and easy process if automated correctly.

"High cost for next to no return"

Getting any issue addressed takes way too long and costs keep raising depsite service delivery being unsatisfactory. Avoid if possible.

"quick reply to message I sent about our…"

quick reply to message I sent about our account.
all resolved ok.

"RMG service much improved"

RMG service has improved greatly in the last 6 to 8 months.
Our new manager Clare Haines has been fantastic, regular communication, quick response to messages and emails and actually gets results. This is especially so for those problems that take more time and care to manage through to a successful conclusion.
Before Clare started the service from RMG had been dropping off and was getting quite frustrating. Clare has turned this around completely, and I would now feel confident in recommending her and RMG.

"Dreadful company"

Dreadful company
Staff leave constantly as dreadful in every way
Was speaking to Tayla Robinson a few weeks ago but no replies now so obviously she’s gone after a few months
They are out and out CROOKS
They charge extortionate fees for nothing
Their day is coming……. Justin Herbert is a shark!!!

"New home"

Very helpful and knowledgeable agent

"Olivia. 🦸‍♀️"

What can say Olivia is my hero. Been stuck with a number of queries whilst trying to sell and rather than fob me off like everyone else has (not rmg) she took ownership and went above and beyond to not only hep but resolve an issue that has been ongoing for 3 weeks! legend! thanks Olivia. 🦸‍♀️

"Stuck with RMG? You’re Not Alone – Facebook is Full of Us"

It’s been months and still no word from the building manager. Zero communication, zero care from RMG about residents or their concerns.

Just to give you an idea of how badly things are run: RMG has completely failed to build up a reserve fund for emergencies or general upkeep. Instead, all the money has disappeared into overpriced, unreasonable invoices and seriously questionable accounting.

Now we’re in a situation where, if anything major breaks down, we’re on the hook for huge bills — because there’s no emergency fund, no money for maintenance, and definitely nothing set aside for improvements.

If you’re thinking about using RMG as your building management company, please read the reviews first. It’ll be a costly mistake. And if you’re already stuck with them, you’re not alone — search Facebook and you’ll find thousands of frustrated residents saying the exact same thing.

"Shocking customer service"

Shocking customer service, do not action complaints and do not reply to phone calls and emails.
Quick to add ccj for debt for service charge but now found out you have been charging me incorrect for 6 years at a cost over £1000.
Acknowledged they have over charged but now again still ignore about putting my account right and explaining how over charge happened.