"I'm impressed!"

What wonderful and responsive customer service! And a very knowledgeable team, and beautiful plants! Thank you Lively Root!

"I got the excuse it was the delivering…"

I got the excuse it was the delivering service for sending literally a DEAD plant to my sister. I had used this service over a year ago w/ no problem. This time the plant didn’t arrive for 2 weeks and was dead. Getting a refund was the least they could do, it would have been better to send a replacement, too, as now my gift was a non gift, horrible.

"I have been having delivery issues with…"

I have been having delivery issues with livelyroot. Plants have come in crushed, one plant sat at the post office for almost a week without anyone contacting us to tell us it was there. Unfortunately livelyroot wrote the answer to it was that it was the delivery company’s issue not theirs.

So much for their 100% guarantee.

"Great last minute change response"

I had to cancel an order at the very last minute, after the shipping label had been created and the order was about to be given to Fedex. Lively Root customer service jumped on my request and had the order removed before it was on the truck -- and processed an immediate refund. What better service could you ask?

"Lively root has beautiful plants and…"

Lively root has beautiful plants and customer service! Highly recommend purchasing with them, it is clear they care about all of their product and customers deeply.

"Got some problems but Lively roots was…"

Got some problems but Lively roots was very reactive in order to help, very professional and nice. Excellent contact and help.

"I purchased 2 plants"

I purchased 2 plants
I have to say the Customer Service is great they care
about the customer.
There plants are beautiful if you love plants like I do you should try this company.

"I wanted to provide an update from my…"

I wanted to provide an update from my initial review. I had an issue regarding the condition of my plant. I posted a review here. I was immediately contacted by customer service who went above and beyond to make it right.

"Great company and great products"

Great company and great products. Very satisfied with the service I received as well as the plants. Just ordered another as a gift! Would recommend the durable plants if transporting long distances

"Great Customer Service"

Ok I had been looking at this company for a while and finally decided to make a purchase. When my plant arrived it was in pretty bad shape and I was a bit disappointed but thought no worries it will be fine. Two months of nursing this little guy and he just kept getting worse so I reached out to customer service and they replaced him with no questions. My new guy arrived yesterday and he is beautiful, they even sent him in another pot which I did not expect as the pot I purchased was fine. I will definitely be purchasing some new lovelies in the future from this company.